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Overview of the outsource production operations business process area

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Applies to: Dynamics 365 Finance, Dynamics 365 Supply Chain Management

This article describes the business process area outsource production operations. It explains the context of the process area, provides a list of the benefits of using Dynamics 365 to support the process area, and lists the processes in the area.

The term outsourcing is also known as subcontracting or tolling. The term describes when an organization hires an external vendor to handle certain steps of the production process. It can include sending raw materials or WIP products to the vendor, or the vendor procures their own materials. When the vendor production is complete, the updated product is shipped to the business, and they can either sell it as a finished product or consume it in further production operations.

The outsource production operations area is typically implemented during the main implementation of Dynamics 365, unless the organization implements only financial modules in the initial phase. Companies sometimes also make a business decision to do outsourcing after they're live with Dynamics 365. With Dynamics 365, they can add new products as outsourced, and transition existing products to be outsourced instead of produced internally.

Note

In addition to outsourcing production activities, companies can choose to outsource other activities such as project services or IT. These other types of outsourcing are not included in the scope of this article.

Stakeholders

Many people across the organization should contribute to the decision-making process and design of the Outsource production operations area. The list includes but isn't limited to the following roles:

  • Production stakeholders, such as production schedulers and production supervisors, provide details on the business requirements in this process.

  • Planning stakeholders, such as master planners, describe the process of determining which products should be outsourced.

  • Procurement stakeholders, such as buyers or vendor managers, can describe the process of contracting and communicating with outsourcing vendors.

Outsource production operations process flow

The following diagram shows the Outsource production operations process flow, including the related business processes and the upstream and downstream activities. Each solid gray rectangle on the diagram represents an end-to-end business process. The solid blue rectangle represents the business process area. The diagram shows the subprocesses for the business process area. The arrows on the diagram show the flow of the business process in an organization. If a subprocess can lead to more than one other subprocess, the parallel subprocesses are shown as branches.

Flow diagram for the business process area that is explained in the paragraph after the image.

The flow diagram covers the following steps:

  1. Start

    1. A parallel branch from 1. Start includes the Source to pay end-to-end process.

      1. Procure materials and services business process area

      2. Process vendor invoices business process area

        1. End

    2. An unshown parallel branch from 1. Start includes the Inventory to deliver end-to-end process.

      1. Process outbound goods business process area

      2. Process inbound goods business process area

        1. Process vendor invoices business process area

  2. Plan to produce end-to-end process

    1. A parallel branch from 2. Plan to produce includes the Define production strategies business process area.

      1. Define outsourcing policies business process

    2. A parallel branch from 2. Plan to produce includes the Plan production operations business process area.

      1. Communicate work to subcontractor business process

  3. Run production operations business process area

  4. Outsource production operations business process area

  5. Define outsourcing policies business process

  6. Communicate work to subcontractor business process

    1. A parallel branch from 6. Communicate work to subcontractor includes the Procure materials and services business process area.

  7. Send material to subcontractor business process

    1. A parallel branch from 7. Send material to subcontractor includes the Process outbound goods business process area.

  8. Receive material from subcontractor business process

    1. A parallel branch from 8. Receive material from subcontractor includes the Process inbound goods business process area.

      1. Process vendor invoices business process area

  9. End

Outsource production operations benefits

Many key benefits can be used to monitor and measure the success of implementing technology to support the Outsource production operations area. The following sections outline the key benefits that an organization might monitor and measure for the Outsource production operations area.

Improve product quality

Using external vendors who may have more experience or specialized machinery to do some production steps can help lead to improved product quality. This way, manufacturers can focus on their core competencies instead of having to cover a wider range of activities.

Increase production capacity

In peak seasons or other times of high demand, using a subcontractor is one way to add production capacity without having to invest in more machinery or facilities. It's also something that can be used ad-hoc to replace in-house manufacturing if a machine is down or personnel are out sick. Outsourcing in general helps businesses increase their scalability and can provide greater global market access.

Increase process efficiency

With the subcontracting capabilities in Dynamics 365 Supply Chain Management, businesses can identify products that are subcontracted and automatically create the supporting documentation when subcontracted products are on the production schedule.

Next steps

If you want to implement Dynamics 365 solutions to assist with your Outsource production operations business processes, use the following resources and steps to learn more:

  1. Plan to produce

  2. Define production strategies

  3. Plan production operations

  4. Run production operations

  5. Outsource production operations (the article that you're currently reading)

  6. Control production quality

  7. Track production costs

Return to the overview of business process areas at Plan to produce business process areas.

You can use the following resources to learn more about the Outsource production operations process in Dynamics 365:

Contributors

This article is maintained by Microsoft. It was originally written by the following contributors.

Principal author:

Other contributors: