Microsoft System Center Service Manager (SCSM) 2010 is RTM now!
April 20th, 2010
At the Microsoft Management Summit, Bob Muglia, President of the Server & Tools Division at Microsoft, announced the RTM of System Center Service Manager 2010!
System Center Service Manager 2010 trial is available to download on: https://technet.microsoft.com/en-us/evalcenter/ee348897.aspx
System Center Service Manager 2010, a new addition to the System Center suite of products, delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.
Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
By orchestrating and unifying the knowledge across the System Center suite, Service Manager helps IT continuously adapt to new business requirements while reducing cost, lowering time to resolution, and helping to align IT to the business.
Here are some key statistics and facts from customer who have deployed and tested SCSM 2010 during Beta stages:
- At least 57 customers including many of our TAP and RDP customers are already deployed into production with Service Manager Beta 2 and RC. Thank You!!! Your contributions along this journey have definitely helped shape the product today and even into the future.
- 300+ customers have joined our RDP to get access to the training materials, mini-labs, and the Release Candidates
- We have 11 partners announcing the availability of solutions built for Service Manager either in RTM or beta versions here at the Microsoft Management Summit.
- Nearly 20 of our closest solution integrator partners are already trained up and actively implementing Service Manager at customer sites all over the world.
- Microsoft has deployed Service Manager into production in Microsoft IT. The operations team that runs Microsoft.com, Technet, MSDN, and Windows Update is using Service Manager for their day to day operations for incident and change management. Xbox Live and the Microsoft Retails Stores and many operations, lab, and other engineering team across Microsoft are in the process of deploying Service Manager into production right now.
- 10% of the attendees here at the Microsoft Management Summit have already downloaded and deployed Service Manager for testing or even in some cases in production.
- We will have a hosted lab environment where you can run through 5 different 1 hour+ labs to learn about and evaluate the product using just your browser. More details on that by the end of the week!
- A 180 day Evaluation of the Service Manager 2010 RTM will be available for download by the end of the week. Watch this blog for an announcement on where you can download it from.
- Lastly, we had announced a couple of years ago that the target scalability for Service Manager was to manage an organization size of about 5,000 users/computers. We are happy to announce that we have exceeded that goal by 10x! Using hardware recommendations provided by our sizing tool and performance guidance document, you can use a single instance of Service Manager to run all of the features for an organization size of 50,000 users/computers! Organizations larger than that size can scale even further by using better-than-recommended hardware, tuning the OS/SQL, use a subset of the features, or by deploying multiple instances of Service Manager.
Here are some of our favorite quotes from customers:
“We installed Service Manager and set up the connectors. In less than two hours, we had a useful, synchronized CMDB that we had not been able to duplicate with Remedy in all the years we have had it installed (more than 15 years).”
Glenn Cozine, Senior Technical Specialist and Project Manager, General Mills
“We’re looking at a definite reduction in the staff hours required to deliver high service levels. It will take half the time it used to for managing the change process, leaving more time to fix other problems.”
Matt Higham, Technical Strategy Consultant, Equinity
“(Service Manager) helps us gather better intelligence about our infrastructure, which enables us to better plan for hardware replacements, software upgrades, and other modifications to our infrastructure.”
Kristin Shulik, Product Manager for IT Management Services, Avanade