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What does it take to make people not delete their accounts

  • Artikel

I have a stats counter in www.StatCounter.com - "Free Web Tracker & Counter", I got an email about an upgrade they did. I clicked the link and pressed ok after checking a checkbox, a millisecond after clicking I saw that I was deleting my account. A small mail to the webmaster produced this answer:

Hi Yosi,

Wait a second - did you not have to tick a box saying "I confirm that I want my account closed" ? With big red letters saying "warning"!

And you ticked it? What else can I do to stop people from automatically closing their accounts? (you're not the first!)

Comments

  • Anonymous
    December 30, 2003
    The funny thing is he blames the user, even though other users are obviously also having trouble understanding the page. "When you point a finger at people, realize where the other 3 are pointing."
  • Anonymous
    December 30, 2003
    I thought it was pretty funny, He was OK and a bit frustrated.. he enabled the account.
  • Anonymous
    December 30, 2003
    People don't read what they don't have to... it's a fact. Therefore for exceptional situations like this you need to be extremely blunt and add a double check. For a web interface, a simple call to window.confirm works quite well.
  • Anonymous
    December 30, 2003
    Deleting an account by checking or unchecking a checkbox is a terrible thing in the first place :)

    At least make it a big button saying "DELETE MY ACCOUNT" or something!