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Internet Explorer crashes or hangs

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Applies to:

Windows 7 with Internet Explorer 10.

Windows 7 with Internet Explorer 9.

Windows 7 with Internet Explorer 8.

Windows Vista with Internet Explorer 9.

Windows Vista with Internet Explorer 8.

Windows Vista with Internet Explorer 7.

Windows XP with Internet Explorer 7.

Windows XP with Internet Explorer 6.

 

I personally have been enjoying the new IE ads that we have released in the last year or so.  I have IE 10 loaded, and if you haven’t used it since IE6 or IE7 days, you really need to try IE 10 (only available on Windows 7/8) out.

Over the weekend, my co-workers were discussing about Internet Explorer (IE) related crashes they were seeing.

I spent a few years helping Premier customers get IE deployed and solve their deployment problems.  In addition to troubleshooting IE group policies and crashes/hangs/high cpu’s/memory leaks/connectivity issues.

With that said, it’s nice to have a guide and two Fix It’s available for anyone experiencing issues with IE:

Tips for solving problems when Internet Explorer crashes or stops working
https://windows.microsoft.com/en-us/windows-vista/tips-for-solving-problems-with-internet-explorer

Fix Internet Explorer add-on problems when IE hangs or freezes
https://support.microsoft.com/mats/ie_freezes_or_crashes/en-us

Fix Internet Explorer issues to make IE fast, safe and stable
https://support.microsoft.com/mats/ie_performance_and_safety/

If that doesn’t help, start out with Process Explorer looking for 3rd party modules loading.

TIP:  Upgrade the active-x controls that you have loaded, it will do wonders.

TIP 2:  Look for the IE hotfixes as I have described them here:

List of Internet Explorer 10 related hotfixes post RTM for Internet Explorer 10 RTM.
https://blogs.technet.com/b/yongrhee/archive/2012/11/23/list-of-internet-explorer-10-related-hotfixes-post-rtm-for-internet-explorer-10-rtm.aspx

List of Internet Explorer 9 related hotfixes post RTM for Internet Explorer 9 RTM.
https://blogs.technet.com/b/yongrhee/archive/2012/11/22/list-of-internet-explorer-9-related-hotfixes-post-rtm-for-internet-explorer-9-rtm.aspx

Note:  I will try to compile a list for “Internet Explorer 8” in the next couple of weeks.  Maybe even move it to a wiki so anyone could update it.

If that doesn’t help, look into getting a user mode dump with ProcDump, DebugDiag or Adplus.  And get that case open with CSS.