User Ed - The blog of Ed Price, Customer Program Manager
User Ed is a Microsoft blog written by a Customer Program Manager, Ed Price. Ed enjoys Customer Engagement, Experience Design, TechNet Wiki, and general education around Microsoft products.
Sought Content (RTFM – read the fascinating manual)
This is Day 4 of 30 Days of Integrated Assistance. The customer must be able to seek and find...
Author: Ed Price - MSFT Date: 03/01/2011
Solicited Content (remember Clippy? now forget him)
This is Day 3 of 30 Days of Integrated Assistance. So now that we’ve established that no help...
Author: Ed Price - MSFT Date: 02/25/2011
The best help is NO HELP!!! (what is integrated assistance?)
This is Day 1 of 30 Days of Integrated Assistance. The best Help that users can have... is none:...
Author: Ed Price - MSFT Date: 02/25/2011
Integrated Assistance... and your elevator
This is Day 2 of 30 Days of Integrated Assistance. Ingegrated Assistance is not unique to software....
Author: Ed Price - MSFT Date: 02/24/2011
30 Days of Integrated Assistance
Here are 30 days of Integrated Assistance, one day at a time. Why 30 days? 1. The best help is NO...
Author: Ed Price - MSFT Date: 02/21/2011
30 Days of... What?
30 Days? Yes, 30 days. You can come back to this page at any time to select a different "30 Days of"...
Author: Ed Price - MSFT Date: 02/19/2011
About User Ed
User Ed is a blog written by a User Education professional, Ed Price. On this blog, I will typically...
Author: Ed Price - MSFT Date: 02/19/2011