Are You Satisfied With CRM?
I Can’t Get No Satisfaction…
In early 2009, Crimson Consulting undertook survey of users of Microsoft Dynamics CRM and Salesforce.com. The goal was to identify the tasks most important to them, as a guide to the functionality desired in a CRM solution, and to assess their satisfaction with how well their CRM solution supports them in accomplishing these.
Survey responses revealed many directional differences in satisfaction. For nearly every one of the top 15 tasks, for both sales and customer service users, Microsoft Dynamics CRM users are more satisfied than Salesforce.com users.
You can download a copy of this report here.
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