FAQ for Mobile Broadband
Q: My mobile broadband card, used to work in Windows Vista and does not work with Windows 7. How can I fix this?
A: Most mobile broadband cards (with associated drivers and software), should work on Windows 7. If you are unable to launch your software/connection manager, given by your carrier, you can configure your software to run in compatibility mode.
Q: How do I run third party software in compatibility mode?
A: Easy. Right click on the icon for the software, select the "Compatibility" tab. Select "Run this program in compatibility mode for:" and select the operating system, for which the program was designed for. Select "Apply" to save and exit.
Q: My software still does not work. How do I report the issue?
A: You can contact your carrier or the dealer who issued the device and software. You can report the problem to us, with the following details and we shall work with the vendor.
1. [Laptop/Desktop Manufacturer and Model]:
2. [Mobile Broadband Device Manufacturer and Model]:
3. [Driver Version]:
4. [Firmware Version]:
5. [Connection Manager Name]:
6. [Connection Manager Version]:
7. [Service Provider]:
8. [Win7 Build Version String]: Eg. Build 7000
9. [Win7 SKU] - [Architecture (X86\X64\AMD64)]:
10. [Can the problem be reproduced consistently?]: [Yes/No]
11a. [Reproable on Vista?]:[Yes/No]
11.b. If [11a==No] then [Is it reproducable on Windows 7 under Vista compatibility mode?]:[Yes/No]
12. [UPGRADE]
12.a [Can the problem be replicated on a clean install of Windows 7]: [Yes/No/Don't know]
12.b [Can the problem be replicated, when a Vista machine is upgraded to Windows 7] : [Yes/No/Don't know]
12.b [Subject of email, should start with the word “UPGRADE” followed by appropriate title ]
13. [Logs Attached]: [Have you attached any logs?] Yes/No
Repro Steps:
Observed:
[Describe problem : Eg. unable to install, cannot connect after installation, ...]
Expected:
[What's the expected behavior.]
Ajay
Team Networking