Issues with MSDN Subscription Product downloads 03/05 - Mitigated
Update: Thu 03/06/2015 3:46 PM UTC
The download service came back online at ~10:30AM (UTC) and is stable at this time. All teams are fully engaged in determining the RCA of this issue as it impacted a number of services beyond MSDN.
We apologize for the inconvenience and appreciate your patience.
-MSDN Service Delivery Team
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Update: Thu 03/06/2015 5:46 AM UTC
The service that provides our download capability on MSDN Subscriptions is still experiencing severe network congestion between the front-end and data-tier machines. That team is fully engaged and treating this as a Pri 0 issue. We do not currently have an ETA but will provide an update here as soon as new, relevant information is available.
We apologize for the inconvenience and appreciate your patience.
-MSDN Service Delivery Team
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Update: Thu 03/05/2015 10:46 PM UTC
Our Devops team is still investigating this issue actively to resolve as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
-MSDN Service Delivery Team
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Initial Update: Thu 03/05/2015 07:22 PM UTC
We are experiencing an intermittent issue with product downloads. Where customers might get error intermittently when try to download products from Subscription page.
Dev-Ops is investigating the issue and actively working on mitigation. We apologize for the inconvenience and appreciate your patience.
-MSDN Service Delivery Team