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The installation source for this product is not available. Verify that the source exists and that you can access it.

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While trying to install software updates, perform software uninstalls or repair actions on some or all application that are installed on the computer. An error similar to the following may be reported to the user:

“The installation source for this product is not available. Verify that the source exists and that you can access it.”

If verbose logging is turned on you will see something similar to the following:

MSI (s) (74:08) [09:38:20:531]: Product: Microsoft .Product Name Here -- Installation failed.

MSI (s) (74:08) [09:38:20:968]: MainEngineThread is returning 1612

The installation source for this product is not available. Verify that the source exists and that you can access it.

Cause

The problem is caused by the following registry keys missing or partially missing:

· “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches"

· "HKEY_CLASSES_ROOT\Installer\Patches"

Affected Products

Any application that has had a patch applied to it will exhibit the problem.

Resolution

Although the machine is in what we consider a damaged state we do have a tool that a user can run in an attempt to remedy the stated problem. Please visit the following article and click on the “Fix it” button

How to fix MSI software update registration corruption issues https://support.microsoft.com/kb/971187

Comments

  • Anonymous
    May 01, 2013
    there is no other way to fix this?? i meant direct way

  • Anonymous
    May 01, 2013
    You may try running this tool: http://support.microsoft.com/mats/program_install_and_uninstall/

  • Anonymous
    March 17, 2014
    Thank you Soumitra, that worked for my problem! :)

  • Anonymous
    May 04, 2014
    Thank you!

  • Anonymous
    September 18, 2014
    thanks for this, now my problem is solved now after a long time of seeking the solution

  • Anonymous
    September 20, 2014
    You may also check this post written by myself. http://wp.me/p2519N-jg

  • Anonymous
    September 21, 2014
    thanks,soumitra

  • Anonymous
    July 11, 2015
    thank you very much i m failed for i long time to remove bluestacks notification centre. this prograqm helps me. your  service is superb . heartfully thanx to you. thanx u very much