Resolving Identity conflicts when creating a new Groove account

Have you or a colleague lost your Groove account recently that caused you to create a new account with the same name? If yes, did this cause confusion for your colleagues over which Groove contact is the right one? Do not despair, there is an answer.

When two or more contacts have identical display names, their names display in red in contact lists, workspace member lists, and on their contact information cards. Groove considers display names identical if two (or more) names match exactly after removing leading, trailing, and multiple embedded spaces and converting the name to lowercase text. For example, "John Smith" and "John Smith" will result in a name conflict. However, "John Smith" and "JohnSmith" will not result in a name conflict.

It's important to distinguish between contact names so you don't accidentally start Groove activities with the wrong contact. To do so, you can create an alias name for any of the conflicting contact names. To resolve a name conflict, do the following:

1. Right-click a name showing a conflict, and select Resolve Name Conflict.

2. Do any of the following:

3. Click View vCard... to see details for the selected contact. This might help you distinguish between contacts of the same name.

4. Click Alias Contact... to open the Alias dialog box where you can enter a unique display name for the contact.

5. Click Verify Identity... to go through the steps of verifying a contact's identity.

Additionally, in some rare cases, a name conflict may result from having obsolete contacts stored with your account. For example, perhaps a contact has activated a new Groove account, and has abandoned all activities in the previous one, but used the same display name for both. In this case, you can also hide the contact as described below so that it no longer displays in any of your contact lists.

Comments

• Anonymous
  July 16, 2009
  I try to create a new account without a code and it gives me the error "account could not be created".  I've tried lowering firewall, etc but no go.  Any suggestions? thanks! Chuck ghostchaser23@gmail.com

• Anonymous
  August 04, 2009
  The comment has been removed

• Anonymous
  January 25, 2016
  The comment has been removed