Microsoft Dynamics CRM Named a Leader in Customer Service Contact Centers 2010 Magic Quadrant

Microsoft Dynamics CRM has been positioned as a leader in the "2010 Magic Quadrant for CRM Customer Service Contact Centers," issued by Gartner, a leading independent technology research firm. See the details here.

About the Gartner Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Sanjay Jain

ISV Architect Evangelist

Microsoft Corporation

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