Voice Mail Converted to Text. Extending the Response Point Ecosystem

We often hear about our Microsoft VARs doing some interesting things during their Client's Response Point engagements. This week a common thread popped up for 'Voice Mail to E-Mail' conversion services. Simply put this is a service offered by several companies that converts your voice mails to textual e-mail messages. This is good for firms that need to maintain records of calls for example. One of our VARs on the East Coast, Dave Bainum of RiteTech LLC, offers this feature as an add-on 'service' for his clients Response Point systems. He uses the service from PhoneTag (www.phonetag.com) though there are many other offerings in the market, too. Some of his clients simply use the transcription services. Others integrate the transcription service into their applications such as Ticketing Support systems, where support phone calls are automatically incorporated as text into new trouble ticket entries thus speeding up and improving the client's overall workflow.