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It’s Here – Response Point SP2

  • Artikel

https://www.microsoft.com/responsepoint/SP2/default.aspx

What’s new? 

The most visible new capabilities are:

  • Intercom
  • Remote phones can connect over a VPN
  • The auto attendant can switch on/off automatically, according to a schedule.

There’s also a more detailed list.

I’ll do some more detailed posts sometime soon.

Hey, BTW, if you’re not aware of it, there’s also an official Response Point team blog.  News there today includes the announcement of new service providers.

Comments

  • Anonymous
    February 02, 2009
    PingBack from http://blog.a-foton.ru/index.php/2009/02/03/it%e2%80%99s-here-%e2%80%93-response-point-sp2/

  • Anonymous
    February 02, 2009
    Just installed SP2.  Have a problem that I can't seem to find an answer for. It appears the ability to barge in on the automated attendant no longer works. I am using a Syspine unit, I have upgraded the firmware on the base unit and the phones.  When calling in to the system I can't interrupt the AA, I need to wait until the message is over before it will respond to any voice commands.

  • Anonymous
    February 04, 2009
    We had a lot of reports of false barge-in when customers had bad lines, or callers were in noisy environments, resulting in very poor caller experiences, and callers hanging up.  Unfortunately, speech barge-in was great when it worked, but some customers were plagued with very unhappy experiences that they had no control over.  We'd like to make it work better, but we couldn't fix it in time for SP2.  So for now we've switched off speech barge in.  It's a pain for those who weren't having problems with it, but it will greatly improve things for those who were. We're still working on it, and want to deliver a better solution. In the meantime, DTMF barge continues to work fine.  If the caller knows the extension of the person they're calling, they can barge-in by typing it at any time.

  • Anonymous
    February 15, 2009
    Need to know if RP does or doesn't have a built-in DHCP service as the System Requirements indicates "no" while the Troubleshooting guide indicates "yes". And, if "yes" can it be turned off?

  • Anonymous
    February 16, 2009
    Thanks Matt, the troubleshooting guide is wrong.  We'll get that fixed. RP doesn't come with a built-in DHCP service.  Just continue using whatever DHCP the network already has.

  • Anonymous
    February 23, 2009
    I installed SP2 at a customer site where SBS 2003 is in use.  The monitor utility no longer works and when running it from the Explorer, I get a complaint about it being a different version than the RP base unit.  Have problems with the RP monitor cropped up with SP2 and is there an update to this utility to allow it to work again?  paul@dbma.com

  • Anonymous
    February 23, 2009
    You need to use the monitor that ships with SP2.  It's included in the download package, although you may need to run winzip to get at it.  We'll be fixing that shortly...