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IIS services down - "Error parsing XML file. Reason: An invalid character was found in text content" - 4275 Event from IIS Config in the System event log

Problem

IIS Services are not starting

Symptoms

You may see the following events in the System Event log:

Event 7024 from Service Control Manager - The IIS Admin Service service terminated with service-specific error
2149648394 (0x8021080A)

Event 4275 from source IIS Config - Error parsing XML file. Reason: An invalid character was found in text
content.

Resolution

This may be due to some process editted the Metabase.xml. To start the services back, try the following steps:

  1. First, try to verify you have a backup of your Metabase. To know open the Metaback folder under C:\Windows\system32\inetsrv. Try to pick the most recent backup and copy the .SC1 file to Metabase.XML under inetsrv folder
  2. If you didn't see any recent backups, you can also open the History folder under C:\Windows\system32\inetsrv. Try to pick the recent Metabase_0000xxxx.XML file and the MBSchema_0000xxxx.XML file and copy them as Metabase.XML and MBSchema.XML under inetsrv folder

But, before doing any of the above steps, make sure that you have copied the old Metabase.XML and MBSchema.XML somewhere in your file system.

Happy Troubleshooting!

Comments

  • Anonymous
    January 31, 2008
    Fixed it.  thanks

  • Anonymous
    May 05, 2009
    The comment has been removed

  • Anonymous
    August 28, 2009
    Great.. I was able to fix my IIS with this solution.

  • Anonymous
    January 26, 2010
    Thanks man, followed your instruction and it worked!!!

  • Anonymous
    March 07, 2010
    great man...thanks for ur info

  • Anonymous
    March 24, 2010
    Did the job, the Terminal Server had bad power to the RAID pair and files got damaged and one drive dropped out. I did this after fixing the power etc and hay presto, just like magic!! Thanks heaps dude!

  • Anonymous
    April 11, 2010
    Thanks very much for your help. I also found a post on EE that said this can be caused if you AV software scans the files, and recommends you setup an exclusion.

  • Anonymous
    July 04, 2010
    Big Respect Thank u this solution works!

  • Anonymous
    November 15, 2010
    Thanks for your help. It helped me.

  • Anonymous
    November 15, 2010
    Thanks for your suggestion. It helped me.