Using System Center for IT Service Management
“Providers of IT services can no longer afford to focus on technology and their internal organization;
they now have to consider the quality of the services they provide and focus on the relationship with customers.”
Last week Irish customers of Microsoft Premier Support Services gathered at our customer event and had the opportunity to watch demos of some of Microsoft’s latest technology as well as insights on how to better manage the IT services delivered within their own enterprises. Of particular interest was a great demo on integrating system Center to monitor and manage across the IT service lifecycle.
System Center’s built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL), so it makes sense to leverage the technology you already have to start driving the IT service management improvement you are looking for within your enterprise.
Want to learn more? Check out some great demos available to see what you can accomplish with the System Center suite. Then contact your Service Delivery Manager to see how you can leverage your Premier Support agreement to get started.
Sources:
IT Service Management Forum (2002). van Bon, J.. ed. IT Service Management: An Introduction. Van Haren Publishing. ISBN 9080671347.