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How to create service requests to contact Office 365 support?

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In this blogpost we cover how would you create service request(SR) in
new Office 365.

 

Being an IT admin there would be occasions where you would need to contact support to help you with some technical issue.

 

In office 365 contacting support is very easy

 

  1. Log into your tenant by going to https://portal.microsoftonline.com/. Once you login you will he below page. Click on Support.

  2. Once you click on Support, you would see the below screen

    We can either click on Service request and click on the icon below or you can directly click on the other highlighted option "new service request" to directly create a service request |

  3. Once you click on add you will be presented with the below options

  4. Based on the information you provide the wizard will fill in details and create a service request and you will get a page like below

  5. Once the above step is done, you will be contacted from Office 365 support will contact you referencing the ticket number

  6. We can find the list of open SRs that we have using the below option

           
 

Technical support initial response times is mentioned in the below link

https://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637572.aspx

Comments

  • Anonymous
    April 10, 2014
    I am introducing "How to" series for new Office 365, aka Wave 15. You will see few guest writers
  • Anonymous
    March 31, 2015
    Hello everyone,

    We are currently migrating 10 customers form Google apps to office 365.

    we are facing many problems in the IMAP migration tool of office 365.

    Do you have any suggestion for a good and reliable tool to migrate the emails?

    we are also facing problems in Exchange online and Mac users, we tried the new outlook for mac but it is giving us "subscription error", even thought the user has the business essentials license.

    Thank you,
  • Anonymous
    April 27, 2015
    We moved to O365 last week and have regretted it ever since
  • Anonymous
    July 24, 2015
    If anyone wants to try Microsoft Office 365 then check --> http://www.office24x7.com/free-trial-try-microsoft-office-2013-and-office-365-products.aspx
  • Anonymous
    October 26, 2015
    yes this blog is really helpful to create a service request for office 365 otherwise you may directly call at 1855-878-5563 toll free number for office 365 technical support. you can also visit our websitehttp://www.megaitsupport.com/
  • Anonymous
    January 29, 2017
    Dear sir, we are unable to send and receive from the senders outside CSG domain. our domain is csg-pk.com