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Arc Touch Mouse is disconnecting frequently on Surface Pro 2

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When you start your Surface Pro2, your Arc Touch Mouse works perfectly.

After awhile, it stops working. To recover the Mouse and make it work again

you have to turn the power of the Arc Touch Mouse off and turn it on again. That helps for awhile, then it stops working again.

When the Arc Touch Mouse stops working you can see the light of the Arc Touch Mouse is still on.

In order to avoid this behavior you should follow the following steps:

 

Disable power setting from "device manger"-->"Bluetooth"-->"Marvel Avastar Bluetooth Radio Adaptor"-->"Power Management"-->Uncheck "allow the computer to turn off this device to save power"

I hope this helps

cheers

Jonny

Comments

  • Anonymous
    January 22, 2015
    You are a life saver !
  • Anonymous
    February 21, 2015
    Thanks!
  • Anonymous
    March 23, 2015
    I have the same problem with a Win7 laptop, hopefully this fix will work for me too! Thanks!
  • Anonymous
    May 26, 2015
    Thank you SO MUCH. This solved my problem immediately.
  • Anonymous
    June 05, 2015
    this worked amazingly
  • Anonymous
    June 05, 2015
    this worked amazingly