Q&A: How do I submit bugs for Office:Mac?

I got this question via email:

I am writing you because I have been unable to find a suitable channel into Microsoft for reporting bugs in Microsoft Office mac.

Should you experience a crash and the Microsoft crash reporter comes up, please click the "send to Microsoft" button. We analyse the crash reports that come in. Doing so helps us to find new issues of which we were previously unaware, validate issues of which we were previously aware, and prioritise how we fix those issues.

If you experience a crash but you get Apple's crash reporter instead of ours, please send the crash report to Apple. They also analyse crash reports, and share with us as needed.

For issues other than crashes, you can submit them to our public forums. The public forums are monitored by our MVPs (third parties who are deep users of our applications who help out others, and who have a relationship
with us to ensure that bug reports get into our hands), and our test team keeps an eye on those groups as well. The public forums are a great resource to chat with other users and learn more about the apps, and the MVPs do a fantastic job of helping out and, where appropriate, directing reports into our hands.

If you have a suggestion to make, such as a feature you'd like to see in an application, you can submit feedback to us.

If you're reading the help and want to make a suggestion, then you can do so directly in the help. At the bottom of each help topic, there's a question asking whether this information was helpful. When you select your answer, you're given the chance to enter in additional information. Our writing team analyses this feedback frequently and updates the help.

Comments

• Anonymous
  December 04, 2009
  The comment has been removed
• Anonymous
  December 08, 2009
  Doesn't MacBU have an area in Connect where customers can report issues? One of the few ways we get direct user (vs. developer) feedback on Silverlight is through the Visual Studio tools area in Connect.