The Little BIG Things: 163 ways to pursue excellence by Tom Peters
I count myself among the many Tom Peters fans out in the business world, and just started his new book “The Little BIG Things”.
I noticed on his blog that Mr. Peters has released a summary PDF version of the book available for free download - I highly recommend it. What you'll likely find (as I did) is that you'll end up ordering the book or checking it out at your library to get more detail on the ideas he covers.
And if you want to ask the man himself questions about the book or his work, you'll find him on Twitter and -- if you have something interesting to say -- probably very responsive!
Tags: Books, customer satisfaction, twitter, satisfaction, Tom Peters.
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