Driving Customer Success in the Smart Grid Era: Why the Time is Now for CRM

We are very pleased to announce a webinar with our Global Dynamics CRM partner Convergys and Five Point Partners’ Strategy, Research & Advisory (SRA) practice. Five Points will discuss the results of their recent Utility survey where 81 percent of responding utilities say that their existing customer information system cannot be made to support the business requirements of the smart grid without modification or outright replacement. In addition, 62 percent of Utilities responding to the survey indicated they plan to evaluate and install a CRM system in the near future. You can register for the webinar by going here and we look forward to having you join us! – Jon C. Arnold