Freigeben über

Live Meeting Technical Support when viewing MSDN Webcasts

  • Artikel

So some folks asked me how do you get in touch with technical support when you're having technical issues.

Devin Caperoon from Microsoft Office Live Meeting support team, passed this onto Dean Andrews, who runs TechNet Webcasts. Dean in turn was kind enough to forward this to the rest of the team.

1.) Email the alias lmhelp@microsoft.com . However this alias does not have a set response time.

2.) Call Live Meeting technical support directly at 866.493.2825.

3.) Visit https://main.placeware.com/support/index.cfm and clicking the "contact support" hyperlink.

I'm told that they respond directly to help requests from this link. I hope this information is helpful, please let me know if I can answer any questions.

George, MSDN Webcasts

Comments

  • Anonymous
    October 22, 2004
    What are the minimal hardwre requirements to join the live meeting? I must have missed this information :-(.

  • Anonymous
    October 22, 2004
    System Requirements
    Please check the following system requirements to ensure your setup is able to run Live Meeting Conference Center.

    Live Meeting Conference Center System Requirements for Presenters and Audience Members

    Windows meeting client

    Microsoft® Windows® 98, NT4 SP6a, 2000 SP3, XP SP1
    166 MHz Pentium-based PC
    Microsoft® Internet Explorer 5.01 and higher, or Netscape® 7.x
    Microsoft® PowerPoint® 97, 2000, 2002, 2003 (for presenters)

    Browser meeting client

    PC users
    Microsoft Windows 98, NT4 SP6a, 2000 SP3, XP SP1
    Microsoft Internet Explorer 5.01 and higher, or Netscape 7.x
    Sun JVM 1.4 or JVMs preinstalled with the supported browsers
    Microsoft PowerPoint 97, 2000, 2002, 2003 (for presenters)
    Mac users
    Mac OS X 10.2
    Internet Explorer 5.x (non-SSL) or Safari 1.0 (SSL if connecting without a proxy)
    Solaris users
    Sun SPARCstation w/ Solaris 2.8, Solaris 2.9
    Netscape 7.x

    Memory, bandwidth, and display requirements

    64 MB RAM
    56Kb/sec
    800x600 pixels required (1024x768 recommended)

    Recording playback

    Live Meeting Replay format
    Windows Media Player 6.4, 7.0, 7.1, 9
    100Kb/sec
    Not supported on Mac
    Basic Recording format
    Windows Media Player 6.4 and higher, or Real Player G2 and higher
    100Kb/sec

  • Anonymous
    January 26, 2008
    PingBack from http://softwareinformation.247blogging.info/msdn-online-media-blog-live-meeting-technical-support-when-viewing/

  • Anonymous
    June 16, 2009
    PingBack from http://workfromhomecareer.info/story.php?id=27770