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How to collect troubleshooting log in Windows Phone

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My Windows Phone (Lumia Icon) has recently run into some trouble when I upgrade it from Windows Phone 8.1 to Windows Phone 10 Preview.   It constantly reports the error “0x80070002” and fails the upgrade.

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I contacted the Microsoft Support, and the support professional shared a useful troubleshooting tool for Windows Phone called “Field Medic”.

https://scottge.net/2015/06/23/how-to-collect-troubleshooting-log-in-windows-phone/

Comments

  • Anonymous
    December 03, 2015
    I also HAVE SAME ERROR windows update 10 preview insder fast for LUMIA 620 please help me stil i have done
  1. checked date and time
  2. scny my accont 3.again download and restart the update STILL IT FAIL WINDOWS PHONE UPDATE 10 please help me microsoft