Proper Setting up the CRM Router Service
I ran into, and seen a lot of issues when setting up the CRM Router for Microsoft Dynamics CRM 3.0. I hope this posting will solve some problems for you guys out there.
- Set up a new user. (crmmail)
"To deploy rules to the mailbox of a CRM user, the person running the Rule Deployment Wizard must have Exchange administrative permissions on the mailbox. Use the Exchange System Manager and the Exchange delegation wizard to designate Exchange Administrators. As an alternative, make sure that the person running the Rule Deployment Wizard has full permissions on the Exchange mailbox store or storage group, where the users’ mailboxes are located." - Add the user (crmmail) to the PrivUserGroup in the CRM OU in Active Directory.
- Start the CRM Router service as this user (crmmail).
This should result in a correct working installation of the Microsoft CRM Exchange Router. For "normal" installation instructions , you have to take a look in the Implementation Guide. I hope with this post it clarifies how some things work.
Comments
- Anonymous
June 14, 2006
The comment has been removed - Anonymous
June 26, 2006
I am having a lot of problems setting up CRM for the company I work with. I'm the only one that really knows anything about computers and that tells you a lot. I'm setting this up got my SQL server information and now at a dead end. It gives me an error when I browse for and "OU" so please help me geoff@oilimages.com - Anonymous
August 31, 2006
Sorry I deleted your e-mail address can you e-mail again geoff@oilimages.com for help with CRM? Thanks! - Anonymous
September 05, 2006
Geoff,
Use the "Email" button on top of my blog. You can reach me there with a question and I will reply if i know the answer. - Anonymous
June 07, 2007
This helped me quite a bit. The silly thing simply wasn't working before, now its working partially. A significant increase in functionality. ;)