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Microsoft Dynamics CRM 4.0 - Versions

I always try to make my posts as clear as possible. Right now I really have even a greater reason to be more clear since I don't want to end up being quoted by Mary Jo Foley and call my post funny and confusing as she did with Ben's post on the whole NDA thing.

Currently we basically have two versions with v3.0

  1. Microsoft Dynamics CRM 3.0 Small Business Edition
  2. Microsoft Dynamics CRM 3.0 Professional

So what versions do we have when releasing Microsoft Dynamics CRM 4.0? Will there be big changes? Is every version the same? Is it supported on Windows Server 2008? Since I expect a few questions around this topic I thought it was smart to dedicate a blog post to it.

The following versions will be available with Microsoft Dynamics CRM 4.0:

Microsoft Dynamics CRM 4.0 Workgroup Edition
This version is limited to 5 or fewer users. It can be installed on Microsoft Windows Small Business Server 2003 R2 Enterprise Edition, any of the supported Windows Server 2003 editions, or Microsoft Windows Server 2008. This version is limited to a single organization and a single computer that is running Microsoft Dynamics CRM 4.0 Server.

Microsoft Dynamics CRM 4.0 Professional Edition
This version has no user limit and is limited to a single organization. Microsoft Dynamics CRM 4.0 Professional Edition Server can, however, be installed to more than one computer.

Microsoft Dynamics CRM 4.0 Enterprise Edition
This version has no user limit. Additional features include support for multiple organizations, multiple server instances, and role-based service installation. Rolebased services let you increase performance by installing component services on different computers.

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Comments

  • Anonymous
    October 11, 2007
    White Wedding... To make sure I didn't duplicate any information in my blog, I have been compiling a

  • Anonymous
    October 12, 2007
    Can you confirm that the Workgroup version is for 5 of fewer users?

  • Anonymous
    October 12, 2007
    As you probably know, but might have missed in this post there is actually an additional but rare version of Microsoft CRM 3, the Service Provider Edition which even has it's own DLL-versions. (I guess you just forgot) Do you know how this will be licensed in CRM 4.0? Gustaf

  • Anonymous
    October 12, 2007
    What about pricing for titan? Currently SBE is quite affordable, but Professional is too expensive.

  • Anonymous
    October 12, 2007
    Jim, based on the information I have I can confirm this. This could be subject to change.

  • Anonymous
    October 12, 2007
    Hi Gustaf, maybe I had to be more clear that I only was describing on-premise versions. I will try to make a seperate posting about our hosted version of Microsoft CRM. (It is the same codebase by the way)

  • Anonymous
    October 12, 2007
    Toni, currently I do not know any pricing information. Will update here as I know more.

  • Anonymous
    October 13, 2007
    Hi. I have two questions on Microsoft Dynamics CRM 4.0 Workgroup Edition:

  1. "This version is limited to 5 or fewer users" 5 or less? Really? Shouldn't it be 75? Common SBS has more than 5, but still has single server to deploy CRM
  2. "...Windows Small Business Server 2003 R2 Enterprise Edition" I guess you mean SBS 2003 Premium Edition Thanks!
  • Anonymous
    October 13, 2007
    Do you know if the External Connector is still needed for exposing MS CRM functionality/data on a Web site?

  • Anonymous
    October 13, 2007
    Hi Jevgenij,

  1. Yes 5 or fewer. Deploying on SBS requires Microsoft Dynamics CRM Professional.
  2. You are correct, it should have said Microsoft Windows Small Business Server 2003 R2 Premium Edition
  • Anonymous
    October 14, 2007
    I have seen that there are also new Read-Only licenses. I found in the Whats new in crm4.0 this: Read-Only: Clients who use this license type can only view records and data in Microsoft Dynamics CRM 4.0. They cannot modify records or data. A user configured with this license type does not consume a CAL. Does this mean they are for free ??

  • Anonymous
    October 14, 2007
    So what happens to SBS Users with SA and more than 5 users currently  -  do they get Professional

  • Anonymous
    October 15, 2007
    I am also wondering about the CRM external connector. I currently feel very limited by the fact that I have to spend 14000 to make a simple web form to intake customer support data. Any news on licensing/pricing changes for external web apps?

  • Anonymous
    October 17, 2007
    Hi, Would you need a seperate licence for each organization setup in Enterprise edition? or if you buy the enterprise licence you can unlimited number of organizations? Thanks, Amir

  • Anonymous
    October 25, 2007
    Nathan, you do not need an External Connector license to present a web form and take data into your CRM system (e.g. a website enquiry form submission creating a lead record in CRM). You need the External Connector license for any interactive functionality where data is presented back to the visitor (e.g. a customer support portal or a partner extranet). Neil

  • Anonymous
    November 19, 2007
    i want to explore crm

  • Anonymous
    November 20, 2007
    So what happens to SBS Users with SA and more than 5 users currently  -  do they get Professional

  • Anonymous
    November 20, 2007
    Correction to the last post:   So what happens to CRM SBE Users with SA and more than 5 users currently  -  do they get Professional

  • Anonymous
    December 02, 2007
    I would also like to know the answer to Chad Hawthorne's question - what is the upgrade path for those clients that today buy CRM SB edition with over 5 users??

  • Anonymous
    December 03, 2007
    Another question - assuming CRM SBE users are offered CRM professional edition will this run on their Windows SBS infrastructure or will this also be required to be upgraded??

  • Anonymous
    December 16, 2007
    I was supposed not to blog about this, but now that Mary Jo Foley , Ben Vollmer and Michael Lu blogged

  • Anonymous
    January 09, 2008
    Are all three versions are hosted versions?

  • Anonymous
    January 16, 2008
    What is the easiest and most secure method (CRM 3.0 right now) to have clients manage their information in CRM (Contacts, Phone #, Address, etc.)?  Is it IForms or just allowing each client admin customer rights to MS CRM?  Another way?

  • Anonymous
    January 16, 2008
    fyi....we have the external connector.