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Microsoft.Crm.Setup.Client.InstallPstAction failed

Yes after some testing, research and a great supportteam we have the answer to some
weird errors when installing the Microsoft CRM client through GPO.

The following error occurs:

13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.ReleasePassAction
13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.DeleteHotFixesAction
13:46:27| Info| Executing Install action: Microsoft.Crm.Setup.Client.InstallPstAction
13:46:27| Error| AddAccessAllowedAce failed.(error = 1337) (permissions.cpp:CPermissions::CreateNewSd:353).
13:46:27| Error| System.Exception: Actie Microsoft.Crm.Setup.Client.InstallPstAction is mislukt. ---> System.Runtime.InteropServices.COMException (0x80070539): AddAccessAllowedAce failed.

Resolution:

The following workaround is available.
Create on your local box a “local group” or “local user” account called “INTERACTIVE”.

This can be done like this:

  1. Logon as Domain Admin or user with local admin privileges
  2. Goto Start -> System settings -> User accounts -> Tab Advanced -> Advanced
  3. Now you can select creating a user account or a group account. If you select a group account, make sure that the local user is member of the group.

Run the CRM client setup again.

Comments

  • Anonymous
    October 25, 2006
    Great ! It works

  • Anonymous
    January 01, 2007
    The user already exists, it says, and if you use "net USER INTERACTIVE /DELETE" i get "The user name could not be found." Whats up?

  • Anonymous
    January 02, 2007
    Mats, I think you read it wrong. You need to add a user INTERACTIBE, not delete it.

  • Anonymous
    January 29, 2007
    He read fine and what he posted is true. User INTERACTIVE already exists in Vista at least...

  • Anonymous
    February 15, 2007
    The above worked for me!

  • Anonymous
    April 15, 2007
    With an XP OS, it works Thanks a lot

  • Anonymous
    June 18, 2007
    what if it says the user already exists? please help

  • Anonymous
    January 31, 2008
    Hi there were having the same problem with the Vista OS in a laptop. We tried running the fixmapi but it didn't work. Will this procedure work in Vista. Any suggestions would be a great help. Thanks

  • Anonymous
    January 31, 2008
    I mean will the above procedure will work for the smae error, "Action Microsoft.Crm.Setup.Client.InstallPstAction failed. LaunchOutlookInstallerProcess failed." Thanks.

  • Anonymous
    March 09, 2008
    As I wrote in Part 1 of this post, installing and configuring CRM client can be a real adventure I am

  • Anonymous
    March 09, 2008
    As I wrote in Part 1 of this post, installing and configuring CRM client can be a real adventure I am

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