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Cisco Unified Microsoft CRM Connector...

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Since Cisco was so much in the news the last 2 days I couldnt resist in making the following post. No it is not about iPhone or their lawsuit, but it is actually something that has to do with Microsoft Dynamics CRM.

Did you know that the Cisco Unified CRM Connector is available in 20 Languages? These are Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazil & Portuguese), Spanish, Swedish, UK English, US English, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified) and Japanese. Yes! That's almost all languages we also support with Microsoft Dynamics CRM 3.0!

The Cisco Unified CRM Connector, part of the Cisco Unified Communications family, is a free middleware application that integrates Cisco Unified CallManager Express, Cisco Unified CallManager, and Cisco Unified Contact Center Express with Microsoft Dynamics CRM 3.0. With this solution in place businesses can access their customer information on an easy and fast way on inbound and outbound calls.

The Cisco Unified CRM Connector provides users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. For more specific information you can download the datasheet: https://www.cisco.com/application/pdf/en/us/guest/products/ps5976/c1650/cdccont_0900aecd8032ff6c.pdf

A partner that could help you with the implementation is Valley Network Solutions: https://www.vns.net/cisco/integrated If there are other partners that could do the same, please leave me a comment with your details.

Comments

  • Anonymous
    January 21, 2007
    We provide integration and implementation expertise since the first version of the connector came out for MS CRM 1.2 and also offer forther integration expertise, when it comes to visualize CRM information directly on the cisco phone device (so the other way round). Casestudies (German only, sorry): http://www1.microsoft.at/referenzen/referenz.asp?id=1144 http://business.telekom.at/telekom/news/bizmail/fallstudien/biz70_fall.php mfg / best regards, Mario Raunig Business Consultant world-direct eBusiness Solutions GmbH a Telekom Austria company mail:   mario.raunig[AT]world-direct.at www:  http://www.world-direct.at https://www.openbc.com/hp/Mario_Raunig/

  • Anonymous
    January 22, 2007
    Mario, any idea if you are going to have those casestudies translated in English? I am sure partners and myself included want to know more about your solution(s).

  • Anonymous
    January 27, 2007
    The comment has been removed

  • Anonymous
    January 27, 2007
    Steve, thank you for your great contribution on this posting. This is why I blog! I would love to touch base with you on the solution you are talking about. Send me an email via the link at the top and lets email or talk on the phone. I am curious now...

  • Anonymous
    January 29, 2007
    mennotk, A partner sent me this url blog. Though mostly correct in his assessment of our CRM integration application, which I very much appreciate. I would make one correction in that we aren't releasing a product but have had it out for a few months now. Our application called Interact, really does provide integration to Cisco Callmanager and dekstop applications like MS-Outlook, MS-CRM, MS-Access, ACT!, Goldmine, Salesforce.com, Saleslogix,with Siebel, SAP, DTE (legal app), and others on the way. Some of the cool features are multiple integratiosn, meaning I can use Outlook and MS-CRM and integrate to both (screen-pops from both, search contacts, etc.)If you would like to see more I can send you a .pdf or even a web demo.   PS. Cool blog Joe jhenderson@netelligent.com  

  • Anonymous
    January 29, 2007
    Joe, this is great stuff. I would love to get in touch with you about this solution. I just send you a email :)

  • Anonymous
    February 18, 2007
    The comment has been removed

  • Anonymous
    July 31, 2007
    iQ NetSolutions offers Dynamics CRM integration. We recently completed a 125 seat (Cisco CM)deployment providing all users with automatic and on-demand display of caller's record and outbound dialing using click-to-dial. Our presence and call control server acts as a proxy for all desktops so that a single CTI connection is needed to support hundreds of users.

  • Anonymous
    October 22, 2014
    please help...i am trying to connect to the server on my Galaxy S4 and haven't been very successful.  I need to reset my password as the one that should work doesn't.  How can I reset my password or where can I find the original one on my Lap Top PC.