Do you think that Usability (UX) is not important?
Photo by Thomas Hawk
UseIt.com has a great post on quantifying Usability. Every enterprise architect should take a look at this post. It shows the value of this aspect of software architecture and design from an ROI perspective. Usability is not just about making UI's pretty, it's about making your customer (internal or external) more productive.
Additionally, Simon Guest whom is a colleague of mine on the Architecture Strategy Team is focusing on UX. He has some great content, check out his blog here