If I had a nickel.... Date an email is promoted...
Now this is a question that comes up all of the time... It goes something like this... Ben, why when I promote emails, it does it for the date I promoted the email, not the date of the email. What a pain in the neck. The official reason is that this was by design. Well, due to everybody asking, it looks like you now have a choice. (Or the design changed...)
This problem occurs because the date on which the e-mail message was received is not stored in the ActualEnd field of the e-mail activity in the Microsoft Dynamics CRM 3.0 database.
After you apply this hotfix, a SetActualEnd registry subkey is created in the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
The default value of the SetActualEnd registry subkey is one (1). Therefore, the value in the ActualEnd field will be set to the date on which the e-mail message is received. If the value of the SetActualEnd registry subkey is zero (0), the value in the ActualEnd field will not be set.
Happy Promoting!!!
Comments
Anonymous
October 09, 2007
PingBack from http://msdnrss.thecoderblogs.com/2007/10/09/if-i-had-a-nickel-date-an-email-is-promoted/Anonymous
October 10, 2007
Thanks to Ben for posting this article. Now you can track the actual date of the email than just the Email promotion date. From Ben's Blog...Anonymous
October 15, 2007
Not precisely By Design, more like By Oversight. Didn't act like this in 1.x, won't in Titan...Anonymous
October 16, 2007
Thanks Ilana... You miss us yet? We miss you!!!Anonymous
October 24, 2007
I guess I owe you a nickel... Thanks for the tip, Ben!!!Anonymous
June 10, 2008
Could someone direct me where to get this hotfix, the link above won't permit me.