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Customer Service Example - AWESOME Job by c360 and MSCRM-Addons.com

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So often, all I ever hear about from Partners is horror stories about dealing with other partner. I never seem to hear about the good things that happen. This is a story about something VERY good a partner did for another partner and Microsoft.

I was recently on a customer call with a partner in North Carolina. While prepping for the demo, we looked at the Group Calendar Add-on to meet some of the requirements. It could meet some, but not all of their requirements. One of their largest requirements was to look at a calendar based upon a selected office. (And this was on Wednesday afternoon) (So I could see everybody in the Charlotte Office and figure out who should take this prospect visit.)

Arvind over at c360 coordinated with Christian from mscrm-addons.com and by Monday, we had a fully functioning piece of software that did EXACTLY what our client was looking for and they even updated all of the software and published a KB article on the functionality.

https://support.mscrm-addons.com/Default.aspx?kb=10626

My hat is off to c360 and mscrm-addons.com for pulling this off. This was by far the most responsive I have EVER seen an ISV be to incorporating changes into their software.

Comments

  • Anonymous
    March 18, 2008
    I hate to say it, but our experience - as a customer - hasn't been as fantastic with trying to get field-level security working for offline clients. Not for lack of trying, they certainly communicate with us on a regular basis, which is nice, but it's been a long time that we've been fighting this problem. Glad to hear a success story though, a lot of their MSCRM4 offerings look really nice.

  • Anonymous
    March 18, 2008
    Thanks for the kind remarks. Glad we could help out. Appreciate as always for thinking of us and including our solutions for your customer requirements.

  • Anonymous
    March 18, 2008
    Dwain, contact us at support@c360.com regarding your FLS offline client issues.  We did indeed have some problems, but we have had some recent advances within the past few weeks. Ken Champion c360 Technical Support Manager

  • Anonymous
    April 10, 2008
    ping back from http://www.castorsoft.com/articles/2008.3.19.htm