Practical applications of ITSM/ITIL
Mark Trammell’s thoughts on operationalizing ITSM concepts, and other stuff
Laying the Groundwork for a Service Management Approach (Part 1 of 6)
Service Management efforts tend to be driven from the top down, but I have seen more often than I...
Date: 11/14/2018
ITIL and the DoD RMF - Part 3 of 3 – Practical Example
Part 1 of this series was an overview of the Department of Defense (DoD) Risk Management Framework...
Date: 10/17/2018
ITIL and the DoD RMF - Part 2 of 3 - Security Controls
In Part 1, a basic overview of the United States Department of Defense (DoD) Risk Management...
Date: 10/16/2018
ITIL and the DoD RMF - Part 1 of 3 - Introduction to the RMF
It’s October, and that means it’s National Cyber Security Awareness month, and that is the theme for...
Date: 10/30/2017
Monitoring tools and the path of least resistance
At a client recently, an example arose of a well-designed technical solution falling partially short...
Date: 09/12/2017
Welcome!
Thank you for visiting. I am an ITSM consultant. Prior to coming to Microsoft, I spent 10 years...
Date: 08/03/2017