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Outlook 2013 Password Prompt

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 have changed my password for my user account on my domain and now Outlook prompts for a password for what feels like a million times a minute.  Very frustrating.   After some investigation, I found that there is a really simple fix and is something I really need to remember, so as normal, I am putting on my notepad :)

Using Windows 8.1 and Outlook 2013 with Exchange

  1. Go to the control Panel
  2. Click User accounts
  3. Click Manage Windows credentials
  4. Click on the item that has the name Outlook in the title (something like MS.Outlook.15:<Email Address>
  5. Click Edit
  6. Change the password in here to the new Windows domain password
  7. Click Save

This will inform Outlook what the new password is, hence why it keeps prompting for me to enter my password previously.

Simple when you know how!

Comments

  • Anonymous
    January 01, 2003
    thanks

  • Anonymous
    November 18, 2013
    It's really simple. Thanks for sharing

  • Anonymous
    November 19, 2013
    Sounds like a server issue and communication to me.

  • Anonymous
    August 10, 2014
    Although it is simple, this is what I have to do every time the password is changed. And this happens once every thirty days. I think there should be better solution.

  • Anonymous
    August 29, 2014
    We use Office365 for our email exchange server and local Office Pro Plus 2010; for my users it's every 90 days the password expires. We all know how to change the password but we get no advanced notification...email just stops working. Can we at least set up a 7-day prior notification? I can't find this.

  • Anonymous
    November 08, 2014
    There is much better way to resolve the whole problem:
    just delete saved credentials.
    Read http://support.microsoft.com/kb/2762344/en-us for explanation.

  • Anonymous
    February 12, 2015
    I have the same problem in a local Exchange 2013 /Outlook 2013 environment. There are no saved credentials!
    Any idea?

  • Anonymous
    May 02, 2015
    After trying so much I am getting same problem again and again

  • Anonymous
    May 20, 2015
    Grate mate, saved me

  • Anonymous
    July 17, 2015
    I thought that in a domain, the password you used to authenticate to the AD controller was stored and used as your password for anything you accessed from the session, ie. network shares, printers, and Mail.

  • Anonymous
    November 18, 2015
    my outlook 2010 keep asking for password and user id and no connection to gmail
    I am using my email also in my smart phone, I think this happened since I used my email on my smart phone
    I do not want to use low security

  • Anonymous
    January 25, 2016
    The comment has been removed