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The "Managing Exchange Messaging Services by Using Metrics" whitepaper is an excellent read for those wishing to adopt a more proactive and metric-driven approach for messaging service management. If you are adopting ITIL/MOF, or you just want a more scorecard-driven approach to service management, I thoroughly recommend spending 15 minutes reading the content.

The paper is available at https://www.microsoft.com/technet/itshowcase/content/manageexms.mspx.

Comments

  • Anonymous
    January 01, 2003
    From the MCS Ireland blog.... The "Managing Exchange Messaging Services by Using Metrics" whitepaper