Is the customer always right?

No.

While presenting at the NMR event on Tuesday, I started to expound upon the merits of RSS.

Realizing that most people probably didn't know what it was (I war right, only 5% of the audience did), I introduced the concept.

I demonstrated the ability to subscribe in IE7 and/or Outlook 2007 and read your feeds in either location.

One customer said, "looks like a storage nightmare, we'll probably ban it."

I told him we had philosophical differences, but in thinking about it more and more, I a bit lit up about it.

Read a great post by Chris Anderson of Long Tail fame about how CIO's are paid to be conservative.

This guy wasn't a CIO (I don't think), but he had that attitude. "It's more work for us (storage-which is cheap), so forget about it?"

What about the fact that it empowers the Information Workers in your organization to stay on top of fast moving trends? To listen to what is going on out there? To make them more productive so they can make better decisions, faster?

Are you kidding me? Ban it?

I can't stand that type of attitude.

Comments

• Anonymous
  March 04, 2007
  Key question -- was it a government customer or not?