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"Introduction to Microsoft Dynamics CRM 2013" - New eLearning Course

  • Artikel

Want to learn about the new CRM 2013? Now is your chance.

This 4 module 1.5 hour self-paced e-learning course will take you through all the features and even let you practice some of them.

Take the course here. You will need credentials for Microsoft Learning to access this free course.

Module 1

  • Microsoft Dynamics CRM Functionality
  • Deployment and Clients
  • Relationships and Records
  • Security
  • Navigation
  • Practice 1.1: Navigate CRM

Module 2

  • Accounts and Contacts
  • Practice 2.1: Create an Account
  • Activivities, Notes and Attachments
  • Practice 2.2: Create an Activity
  • Yammer and Social Integration
  • Practice 2.3: Work with a View
  • Data Import

Module 3

  • Processes
  • Sales Scenario
  • Practice 3.1: Create an opportunity
  • Service Scenario
  • Practice 3.2: Process a Case
  • Marketing Scenario
  • Practice 3.3: Create a Marketing List

Module 4

  • Quick Find and Filtering
  • Advanced Find and Saved Views
  • Practice 4.1: Create a Saved View
  • Data Export
  • Report
  • Charts and Goals
  • Practice 4.2: Create a Chart
  • Dashboards
  • Practice 4.3: Create a Dashboard

Access the course here.

See also

  • Should you go for Enhanced Support? - link (Enhanced support includes eLearning)
  • Customer Service in Microsoft Dynamics CRM 2013 - link
  • Sales Management in Microsoft Dynamics CRM 2013 - link

Comments

  • Anonymous
    January 01, 2003
    Its on http://learning.microsoft.com/Manager/Catalog.aspx but not free.

  • Anonymous
    January 01, 2003
    thank you

  • Anonymous
    November 19, 2013
    For some reasons the course is not showing up. I am getting an error stating "Your subscription to this content item has expired or is no longer valid." I see that this course is free, but couldn't access it.  

  • Anonymous
    December 06, 2013
    Same here. Its not on the Microsoft elearning site.

  • Anonymous
    December 26, 2013
    Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources

  • Anonymous
    March 14, 2014
    To bad this is broken :(