CRM - The essential links
Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side - whether its on-premises or online - this list of useful links will hopefully save you some time and effort:
Installation and Deployment
- Microsoft Dynamics CRM 2011 Implementation Guide
Comprehensive information on installation, planning and maintenance
Published: 9/26/2012 - Microsoft Dynamics CRM Online Deployment and Administration Documentation
Documentation for common deployment and administration tasks that are associated with using Microsoft Dynamics CRM Online
Published: 10/11/2012 - E-mail Router installation guide for CRM Online
Installation and setup guide for using the E-mail Router with CRM Online
Published: 10/18/2012 - Email Router Demystified – Explanation
Why an organization would want to use e-mail routing within their organization
Published: 11/9/2012 - Connectivity and Firewall Port Requirements
Port connectivity requirements for CRM 2011
Published: 10/26/2012
Application
- Microsoft Dynamics CRM 2011 Administrator’s Guide
Printable version of Help for Administrators for CRM 2011
Published: 8/11/2011 - Microsoft Dynamics CRM 2011 User’s Guide
Printable version of Help for CRM 2011
Published: 8/12/2011 - Quick Start Guide for Business Users
Overview and walkthroughs for a first time user in CRM
Published: 9/29/2011
Configuration and Customization
- Microsoft Dynamics CRM 2011 Entity Relationships
Microsoft Office Visio diagrams showing logical database structure
Published: 3/24/2011
Extending
- Microsoft Dynamics CRM 2011 SDK
Complete SDK for CRM 2011
Published: 10/11/2012 - Azure Extensions for Microsoft Dynamics CRM
Microsoft Dynamics CRM 2011 supports integration with Windows Azure
Published: 2012 - Microsoft Dynamics CRM 2011 ISV White Paper
White paper for ISVs and developers for building line of business applications
Published: 11/4/2010 - Dynamics CRM 2011 Developer Training
This training kit is for .NET developers to learn the development features of Dynamics CRM and help them build applications using Microsoft Dynamics CRM 2011 and CRM Online
Published: 16/1/2011
Performance
- Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure
Information on how to help maintain and optimize CRM On-Premises
Published: 9/11/2012 - Optimizing Client Performance
Optimizing and maintaining client performance for CRM 2011
Published: 9/11/2012 - Microsoft Dynamics CRM 2011 Performance Counters
Counters available for use with Performance Monitor
Published: 8/11/2011 - Microsoft Dynamics CRM 2011 Performance and Scalability with Intel
Completed benchmark testing of CRM 2011 on a high end server
Published: 1/13/2012 - System Center Monitoring Pack for CRM 2011
Discusses the setup for using SCOM 2007 and 2007 R2 with CRM
Published: 7/12/2011
Misc
- Microsoft Dynamics CRM 2011 Hosting Guidance
Deployment and operational guidance for hosting CRM 2011
Published: 4/5/2011 - Online to On-Premises migration process
Process for migrating data from CRM Online to an On-Premises environment
Published: 4/29/2012
Thanks to my collegue Jarrod Williams, Sr. Support Engineer for putting together the bulk of the above list.
See also
"Microsoft Dynamics CRM 2011 Resources" - a TechNet Wiki with Resources, User Documentation, Software, Technical Documentation, Update Rollups for Microsoft Dynamics CRM 2011, Podcast, Microsoft Dynamics Marketplace, References - link