Comcast Cable: 4 Hr ETA time window and STILL late!

I remember having a conversation I had with a fellow colleague 2 wks ago when I had scheduled my Comcast Cable setup for my home.

The Comcast guys said that they'd arrive at my place between 12noon and 4 pm and that if they could not make it on time - then I would get a 20$ deposit to my account.

Well - how many ppl do manage to get that 20$ credit I asked my colleague ... and rephrased that to ... How can anyone have a 4 hr time window, live in the neighborhood and STILL ever be late???

2 wks later - today Guess wat - its 4:15pm today and the comcast guy hasnt yet showed up! Yes - I know - it is unbeleivable.

Comments

• Anonymous
  August 16, 2005
  It's amazing how terrible of service cable companies can get away with. They make you schedule way ahead of time, and make you reserve a huge chunk of time (i.e. take a half day of vacation) for something that takes half an hour.
  
  When I had Charter come and set up my cable, they said between 8 am and noon. Well, they showed up at 11:45 am and took till 12:15. That should qualify as late since it took past the time slot, but no, it's all based on arrival time.

• Anonymous
  February 21, 2006
  Comcast has a dishonest, non-prepared, and lack communication in their corporate office. I worked in the Pompano Beach, FL corporate office as temp. I spent 2 weeks there because management refused to train me and expected me to fix all they have wrong. And believe me they got a lot wrong. They lie about hurricane affecting all subscribers whose cable has gone in and out since hurricane in the end of 2005. The installers continually miss appointments, and customer service doesn’t keep track or help customer that lose power. If customer service gives you the run around try Virginia Bonsignore work: 954-532-7114 cell:954-605-1975 but being the coward she is and ring leader of this operation don’t expect a call back.

• Anonymous
  April 24, 2006
  what is so awful is the comcast voice over ip phone service that they tell you about only one side, but their dial tone goes out, the voice sounds very electronic, you hear other people's conversations because of cross lines even on a non chordless phones, the voice echoes and static. The worse is waitng supervisor or manager to call back. Come to find out that they do not know as much about the service that is why they have a lead rep talk to you.  

• Anonymous
  June 24, 2007
  back off from Comcast, they are trying to do their job and honestly Cable is a luxury not a utility

• Anonymous
  June 24, 2007
  why is it so hard to believe that there are great people that work for comcast and maybe just maybe things cannot get done to the liking of the public but they try

• Anonymous
  September 05, 2007
  The comment has been removed