This is how I know...

... that I'm working in the right place.  It's Jan 1, Thursday night, and I've been off work since the 19th.  I'm going back to work on the 5th, so a few more days off still. As my MSDN pals pop up on IM Messenger (and more and more of them have today), I have to hold myself back from bugging them (sometimes I can't, but they're very understanding). I'm excited to see them online, and even more excited to get back to work.  So much fun to be had at MSDN coming up in the new year!  I have lots of things that I want to accomplish on my list, but one of the first things that I'm going to check off is to get a process in place to make sure that the tech support emails that get directed to MSDN folks ALL get answered in a timely manner.  Right now some get answered right away, but others don't get answered so quickly.  The problem stems, I believe, from emails going to only one person (rather than an alias) and because some people don't understand the expectations.  Easy problems to fix.  I'm betting we'll be able to get our stats up pretty quickly.  (I'll keep you posted, of course :)

Originally posted to my temporary blog home at https://www.geekswithblogs.net/lauraj