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Operations Console Alert Details Pane – The page cannot be displayed

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Here’s an easy fix for you!

This issue has come a couple times from customers, and I’ve seen several threads in the forums about this.  I’m hoping a blog post with the error in the title will help others find this easy solution if they run into this problem in the future.

Problem

The alert details pane does not display as expected.  Rather, you see an Internet Explorer page with a message stating The page cannot be displayed.

Example of problem with alert details pane
Console - The page cannot be displayed

Solution

In each case I’ve had dealing with this problem, the solution was to close the console and then delete temporary internet files in Internet Explorer.  After launching the console again, the alert details pane should display information.

Comments

  • Anonymous
    August 27, 2010
    Ahh, this is interesting.  What I have usually done (and have been told by Microsoft support) is that you need to delete your entire logon profile in order to fix this issue.  But just deleting the temp files in IE makes much more sense.....and is of course much more convenient than deleting your entire profile.

  • Anonymous
    October 28, 2010
    ah great after installing communlative update 1 , sp2 for sql , and IE8 this simple thing finaly solved my problem :) live could be so easy thanks

  • Anonymous
    February 03, 2011
    Odd... I just ran into this for the first time, and this fixed it.   Thanks for your post!