Maytag and Mold

My last post about my new Maytag Neptune washer and the class action suit against Maytag yielded a lot of comments. Like most folks on this thread, I can't say that Maytag has been really responsive to my requests for information. In a way, this is a classic marketing problem -- what do you do when you have a product that your customers are telling you is defective, but you either can't prove it internally or don't want to take the hit (image and monetary) of admitting it and fixing it. The general solution that most marketing classes offer is to admit that there's a problem, make the customers as happy as you can without going out of business, and move on. What's interesting is that Maytag doesn't seem to be taking that path. Maybe they can't find the problem themselves or don't have a good solution. But the absence of any information on their Web site about this seems weird.

In any event, I did some research into mold, wondering if there were a home remedy (or in my case, something I could do to avert mold growing in my new washer). I found that mold grows best between 50 and 100 degrees F. That it likes damp spaces. That it needs something to feed on. there are many things that kill mold: bleach, UV-C light, ozone, and others. I also found that it's just about impossible to avert mold in a washing machine because you're providing what it likes: warm water, an enclosed, dark space, food (in the detergent and the stuff that comes from your clothes when you wash). So I decided that I'd take the light bulb out of the door on the Neptune and leave it open all the time so that it can dry out. I also decided that the second I smelled mold growing, I'd run through a load of hot water with a lot of bleach in it. I also decided that both of these would probably be fruitless.

My next course of action will be to invite over some of the smartest folks I know who have a mechanical aptitude (Chris Anderson, Mike Zintel, Jason Zander, maybe a few others) and have an anti-mold party. We'd look at the design of the Neptune and see what we'd do differently and what we can do within the existing design to prevent the growth of mold. I'll consider it an engineering test.

Comments

• Anonymous
  September 24, 2004
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• Anonymous
  September 24, 2004
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• Anonymous
  September 25, 2004
  I thought about installing some kind of post-purchase dryer and using the door light as some kind of UV light. Maybe I'll experiment to see what works.
• Anonymous
  September 26, 2004
  I've gotten some feedback from some coworkers and thought about this more. Mike Zintel suggested that UV light wouldn't work because the environment is too moist, and that I should look at a dehumidifier (he ironically pointed me to a Maytag dehumidifier) and a fan. UV light kills by producing ozone, so I'm not sure he's right, but the issue of moisture is a good one. Every washer has standing water inside -- sometimes as little as a cup or two, sometimes a gallon. If you spin the drum on the Neptune, you can hear it. So job one needs to be determining how to prevent mold in or on the standing water.
• Anonymous
  September 30, 2004
  The water noise you hear in the Neptune drum is NOT water--it is Calcium Cloride in the balance ring for balanced spin
• Anonymous
  September 30, 2004
  Yup -- I found that out yesterday as well. It's sealed in some kind of ring around the washer drum.
• Anonymous
  October 06, 2004
  The comment has been removed