How to fix the error: "The language of this installation package is not supported by your system" during Office Products installation?
Issue Details
Consider you try to install Office 2007 applications [like Office 2007 Standard / Professional / Enterprise / SharePoint Designer / OneNote 2007 / Windows SharePoint Services / Language Packs of WSS or of Office 2007 or of MOSS 2007 (i.e. SharePoint Server 2007) / Visio 2007 / Project 2007 , etc.] from files that are downloaded from the web or from a CD.
You might have downloaded the product / package as a .img file [image file] or a .ISO file or it may be an executable (i.e. .exe file).
Then you may encounter the following error immediately the setup is started:
The language of this installation package is not supported by your system
This error normally occurs if one or more of the following causes are true:
What are the possible causes?
Cause 1: Are you trying to install an East Asian version of the product (like Japanese or Thai)? Then this error is quite possible if your system does not have necessary supplemental language support. This normally occurs if the OS is Windows 2003 / Windows XP.
Cause 2: If you have the source file in .ISO or .IMG format, the method of extracting the setup files from the source files may result the issue.
For example, if you download MOSS 2007 Language Packs, they are available in .IMG format. With Virtual PC 2007 or using some third party software, it is possible to view all the files inside the .IMG file.
Sometimes, the utilities that you use may not be able to extract the files correctly and that may result the failture. For example, sometimes ISOBuster may not be able to get the files correctly even though no errors are displayed by it.
Cause 3: If you have the source file in .exe format, the method of extracting the setup files from the source files may result the issue.
For example, if you use Winzip or 7Zip to extract WSS 3.0 language pack (which is .exe file), then you may encounter this issue.
Cause 4: The CD drive in the system may be faulty.
How to resolve / workaround this error?
Let us see how to resolve / workaround the error:
For Cause 1:
1. Click Start, click Run, type intl.cpl in the Open box, and then click OK.
2. Click the Languages tab.
3. Under Supplemental language support, click to select the following:
Install files for East Asian languages check box
Install files for complex script and right-to-left languages check box
Click OK.
4. When you are prompted, insert the Windows Server 2003 CD into the computer's CD drive or DVD drive. Or, specify the network location where the files are located.
5. Click OK.
6. When you are prompted, restart the computer.
For Cause 2:
Re-extract the setup files from the source files. Try with a different utility/tool to extract the source file.
For Cause 3:
Do not use any extracting utility like Winzip or 7zip - As a self extracting .exe file, it is possible to run the setup directly by double clicking it.
If you want to customize some of the files that are present inside the .exe file, first try this method:
1. Click Start > Run
2. Drag and drop the .exe file to the Run window
3. Add these words after the path name displayed in the Run window: /?
For example: C:\Downloads\VisioSetup.exe /?
4. As a self extracting file, it may have the options defined and it may display a window with possible options
[like /q: quiet installation mode
/extract:<drive>\folder To extract the files ]
Kindly refer https://support.microsoft.com/kb/912203/en-us - Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor for more information on this.
5. If you get above said options, click OK button on the window which shows the options so that it will disapper. Then you can try these steps:
a. In Start > Run, drag and drop the executable file
b. At the end of it, add this parameter: /extract:<path> . Then click Ok to extract the files to the <path>
For example, entering /extract:C:\Visio will put the setup files in the folder C:\Visio [Note: There is NO SPACE between /extract: and C:]
c. Get into the folder and run the required setup file [normally setup.exe]
d. Instead, if you want to run the installation without extracting the files and you do see /quiet option, go with that one by entering the following and clicking Ok button in Start > Run:
<Execuatable file name with path> /quiet
For Cause 4:
- First try to copy all the files from the CD media to hard drive location and then run the setup from the hard drive location.
- Even if that fails, try to install the product on a different machine (using different CD drive). If that works, connect a different CD drive to the required system and start the installation.
Happy Troubleshooting!
Comments
Anonymous
January 01, 2003
i removed the additional proffing tools from config.XMLAnonymous
January 01, 2003
THANKS DUDEAnonymous
June 21, 2009
Adding to resolution for Cause 2 I was able to extract with IsoBuster by extracting the Joliet file system (the one with the white arrows in the blue square) and selecting "extract raw data but convert to user data"Anonymous
November 17, 2009
Hi, Thanks for resolving my issue. I encountered this installing Office 2010, which was just released on MSDN. I used winrar to extract the exe and ran setup.exe form the extracted folder. Re-running using the downloaded .exe solved the issue. ThanksAnonymous
June 04, 2010
Agreeing with Eric. Extracting using WinZIP and running the SETUP.EXE fails. Running it from the downloaded .EXE works. Thanks.Anonymous
July 28, 2010
i simply resolved it by geekdeck.com/office-2010-the-language-of-this-installation-package-is-not-supported-by-your-systemAnonymous
August 27, 2010
hey thanks a lot... my problem was cause 3.. this is the only page to give the proper solution... thanks again...Anonymous
August 30, 2010
Very useful ... solved my problemAnonymous
September 20, 2010
Thanks a lot ... It's very useful.Anonymous
September 25, 2010
@Eric-Good morning I haveOffice 2010 also and I am having the same error to pop up. Would you simplify the explanation please ? Thank you very muchAnonymous
October 13, 2010
Thanks a lot..... It's very useful to search and solve to my problems..................... Once again Great Thanx Guys keep going on like this.......Anonymous
November 10, 2010
I managed to install by stopping mcafee antivirusAnonymous
November 10, 2010
I have just come across this problem on a single laptop today using the same source files used on 10 successful PC's before it, (file share on our SCCM server) so I know the source is good. Supprisingly inserting the CD gets it to move further along but it still fails so this error seems to just indicate that Office 2010 has had a hissy fit and not much more.Anonymous
January 20, 2011
The comment has been removedAnonymous
January 23, 2011
I was cause 3. Thank you so much for this!Anonymous
February 14, 2011
Thank Youuuuu!!!Anonymous
March 30, 2011
"to copy all the files from the CD media to hard drive location" - IT WORKS!!!! Thank you!!!!!Anonymous
March 31, 2011
I have this same issue trying to uninstall SharepointDesigner 2007 from a x64 Windows 7 machine, so far nothing i have done will resolve it.Anonymous
November 17, 2011
Cause 3 was the case for me when installing the evaluation of Sharepoint 2010 (enterprise version). This is a strange behaviour in my humble opinion. Just use: c:fooSharepointServer.exe /extract:c:foosharepointinstallfolderAnonymous
February 15, 2012
Thanks, it worked. My issue is type: 3).Anonymous
March 10, 2012
Many thanks!!!! My Issue was type 3Anonymous
July 24, 2012
Mike Walsh's fix worked for me "Adding to resolution for Cause 2 I was able to extract with IsoBuster by extracting the Joliet file system (the one with the white arrows in the blue square) and selecting "extract raw data but convert to user data"Anonymous
February 28, 2013
Mayny thanks exchangex.ru/index.phpAnonymous
August 22, 2013
thanks......... my issue is type 3.Anonymous
December 11, 2013
Neither of these worked for me. I finally gave up and deleted Office 2010 entries (14) folder from the registry and it finally workedAnonymous
December 12, 2013
This worked for me! (where extracting utilities, like Winzip, Winrar, 7zip, failed) In Start > Run, drag and drop, or write, the (the path) which includes the executable file At the end of it, add this parameter: /extract:<path>. Then click Ok to extract the files to the <path> For example, entering /extract:C:Visio will put the setup files in the folder C:Visio [Note: There is NO SPACE between /extract: and C:] Go to the folder containing the extracted files and run the required setup file [normally setup.exe] Good Luck.Anonymous
March 26, 2014
Made my day. THX (Cause 4)Anonymous
April 20, 2014
Hello. I'm planning to install Office 2010 on Windows XP but not installed.
I appreciate if you can help me in this regard.
Thanks B. I'm from Iran.Anonymous
May 02, 2014
check the lagague setting engish india allAnonymous
June 26, 2014
Mine was a digital download of Office 2010 Pro and the cause was 3. Just running the huge exe solved the problem.Anonymous
October 08, 2014
I stopped the virusscanner and then installed Office - Problem resolved!Anonymous
November 24, 2014
i have a language neutral msoffice2010,
stil getting language error.
tried cause 3 bt tht didnt work can any1 suggest a better optAnonymous
December 08, 2014
thnx, I tryAnonymous
December 16, 2014
Hi I have cause 3 issue but I'm on windows 7?!! Any tips please?Anonymous
December 16, 2014
I mean trying to install office 2010 pro plus on win 7.Anonymous
March 10, 2015
The comment has been removedAnonymous
April 30, 2016
my ms office is all-ready installed few days they getting problem the language of this installation packages is not supported by your system plz. solve my problamAnonymous
May 19, 2016
When I try to uninstall office 2013 application I am getting error The language of this installation package is not supported by your system . Please help me to fix the issueAnonymous
May 20, 2016
I Need help, I tried all above trails and failed ! , and the message still showing " The language of this installation package is not supported by your system" , so what the solution, pleaseAnonymous
September 03, 2016
The comment has been removed