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The Crash saga continues and expand further to ie 7 and firefox 3

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Following my previous post after uninstalling IE 8 from the my Dell Vista Laptop and restoring back to IE 7 was of no help.

IE 7 was also crashing as soon as I start typing URL in the address bar after opening where as Firefox crashes on opening.

Applied my PSS troubleshooting trick to capture crash dump for IE. Analyzing it shows IE crashed due to Stack overflow.

04badf30 100025d7 100025d7, calling 1000257f

…
…
04badf30 100025d7 100025d7, calling 1000257f
04badf5c 100025d7 100025d7, calling 1000257f
04badf88 100025d7 100025d7, calling 1000257f
04badfb4 100025d7 100025d7, calling 1000257f
04badfe0 758446d7 mswsock!SaBlob_Query+0x2d , calling 1000257f
04bae010 7584463c mswsock!Rnr_DoDnsLookup+0x129

Above stack does not tell anything more than address 1000257f (Module must have got unloaded). In this scenario next step is to check for all the third party modules loaded in the process which would be top suspects.

We’ve GoogleToolbarNotifier, Google Desktop Search and Symantec Shared dll’s loaded in the process.

Started Un-installation process one bye one

1) Uninstall GoogleToolbarNotifier, IE 7 and Firefox still crashes.

2) Uninstall Google Desktop Search, IE 7 and Firefox works great.Tongue out

Checking Google Desktop Search dll’s version loaded into the process.

0:016> lmvm GoogleDesktopIE
start end module name
41000000 4101d000 GoogleDesktopIE (deferred)
Image path: C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
Image name: GoogleDesktopIE.dll
Timestamp: Tue Jan 08 00:44:23 2008 (47827A0F)
CheckSum: 0001C5FA
ImageSize: 0001D000
File version: 5.7.801.7324
Product version: 5.7.801.7324
File flags: 0 (Mask 3F)
File OS: 0 Unknown Base
File type: 0.0 Unknown
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Google
ProductName: Google Desktop
InternalName: Google Desktop
ProductVersion: 5.7.801.7324
FileVersion: 5.7.801.7324
FileDescription: Google Desktop
LegalCopyright: Copyright (c) 2003-08 Google. All Rights Reserved

Google Desktop is bundled on Dell Vista Home Addition.

Later on added updated version for Google Desktop Search(5.9.906.4286). IE and Firefox still working great.