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Support-Tip:(SYNC): stopped-server status during a synchronization

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NOTE A Support-Tip is the Problem / Cause / Resolution of a specific issue.

 

APPLIES TO:

  • Microsoft Identity Manager 2016 & Service Pack 1
  • Forefront Identity Manager 2010 R2 & Service Pack 1
  • Forefront Identity Manager 2010

ENVIRONMENT

  • Microsoft Identity Manager 2016 Service Pack 1 (4.4.1237.0)

PROBLEM SCENARIO DESCRIPTION

  • During the course of a Full Synchronization, we receive a stopped-server Run Status. In review of the Application Event Log, we find a BAIL error.

APPLICATION EVENT LOG EVENT ID 6306

Log Name:     Application

Source:       FIMSynchronizationService

Date:         4/28/2017 8:21:51 PM

Event ID:     6306

Task Category: Server

Description:

The server encountered an unexpected error while performing an operation for the client.

"WARNING: MMS(11900): ..\sql.cpp(5342): Error retrieving error

BAIL: MMS(11900): ..\sql.cpp(2716): 0x80004005 (Unspecified error)

BAIL: MMS(11900): ..\sql.cpp(2391): 0x80004005 (Unspecified error)

BAIL: MMS(11900): ..\storeimp.cpp(4996): 0x80004005 (Unspecified error)

BAIL: MMS(11900): ..\server.cpp(5769): 0x80004005 (Unspecified error)

Forefront Identity Manager 4.4.1237.0"

 

CAUSE

  • Discovered that the Synchronization Service Account's password has expired.

RESOLUTION

  • Reset the password on the Synchronization Service Account

ADDITIONAL INFORMATION ON THE STOPPED-SERVER STATUS