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Support-Info: (INSTALLATION): Error 1722. There is a problem with this Windows Installer package

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PRODUCTS INVOLVED

  • Microsoft Identity Manager 2016 Service Pack 1 (4.4.1302.0)
    • Service and Portal Installation
  • Microsoft Windows Server 2016

PROBLEM SCENARIO DESCRIPTION

  • In this scenario, we are attempting to execute an installation of the Service and Portal on a Windows Server 2016 machine and it is failing.
NOTE It is always recommended to troubleshoot an installation failure, to obtain a Windows Installer Verbose Log.How to get a windows installer verbose log?
  1. Open an administrative command prompt and navigate to the installation media
  2. Execute the following command-line:msiexec /iI"Service and Portal.msi" /l*v myinstalllog.txt
Documentation (Knowledge Base Article):  https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-loggingReview a windows installer verbose log
  1. Search for the keywords "Return Value 3" (without the quotes)
  2. Normally, you will find the error message and the install action that is failing right above the Return Value 3.  Sometimes, you may have to scroll up a bit.

 

WINDOWS INSTALLER ERROR MESSAGE

MSI (s) (C4:48) [12:05:12:740]: Executing op: ActionStart(Name=InstallCerts,,)

Action 12:05:12: InstallCerts.

MSI (s) (C4:48) [12:05:12:740]: Executing op: CustomActionSchedule(Action=InstallCerts,ActionType=11266,Source=BinaryData,Target=**********,)

CustomAction InstallCerts returned actual error code 5 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (C4:48) [12:05:12:990]: Note: 1: 1722 2: InstallCerts 3: C:\Windows\Installer\MSIC26E.tmp 4: **********

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallCerts, location: C:\Windows\Installer\MSIC26E.tmp, command: **********

MSI (s) (C4:48) [12:07:57:707]: Product: Microsoft Identity Manager Service and Portal -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallCerts, location: C:\Windows\Installer\MSIC26E.tmp, command: **********

 

KEYWORDS IN WINDOWS INSTALLER ERROR MESSAGE

Failing on Windows Installer Custom Action InstallCert

CustomAction InstallCerts returned actual error code 5

PROCESS MONITOR LOG

  • Review the properties of one of the Access Denied lines and you will find on the Process Tab the account that is executing the action.  In this case, it is the NT AUTHORITY\SYSTEM account.
  • While one of those lines is highlighted, from the Event Menu, select Jump To (or Press CTRL+J) and it will take you to the location in question.

 

CAUSE

  • We reviewed the folder permissions for the MachineKeys folder under %programdata%\Microsoft\Crypto\RSA and found that it contained the NETWORK SERVICE account.
NOTE It is recommended that you keep the default permissions on this folder, as changing it may cause problems when attempting to add Private Keys.Default Permissions for the Machine Keys folders: https://support.microsoft.com/en-us/help/278381/default-permissions-for-the-machinekeys-folders

 

RESOLUTION

  • Removed the NETWORK SERVICE account from the Security Tab of the %programdata%\Microsoft\Crypto\RSA\MachineKeys folder.

ADDITIONAL INFORMATION

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