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Installing Office Communications Server 2007 R2 Attendant Console breaks presence in Outlook

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Problem:

Installing Office Communications Server 2007 R2 Attendant Console breaks presence in Outlook

Symptoms:

The check boxes to allow presence integration in Attendant Console are grayed out.

Cause:

Attendant Console sets default Outlook IMApplication to be itself

Resolution:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

If you are running 32bit XP/Vista:

· Click Start->Run and type RegEdit and click Ok.

· Navigate to the following RegKey: HKLM\SOFTWARE\MICROSOFT\Office\Outlook\Call Integration\IMApplication

· And modify the key where AttendantConsole.exe and change to Communicator.exe

If you are running 64bit XP/Vista:

· As above but under the following hive: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Call Integration