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Welcome to the Fix It For Me Blog

Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, why can't Microsoft just fix this for me? Today KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue. However, tomorrow looks much different and we hope it helps you resolve any issues you have with our products faster and easier.

Our team's purpose is to automate the steps in Microsoft KB articles and Windows Error Reporting (WER) solutions so you can click a button and have the issue resolved.

Comments

  • Anonymous
    January 01, 2003
      Have you ever had a problem with your Windows PC, looked up the Microsoft KnowledgeBase article

  • Anonymous
    January 01, 2003
    Hey AnandK, Thanks for the positive feedback. We have a bunch of Fix it solutions we are working on. I hope this makes it easier for my Mom to fix her computer issues.

  • Anonymous
    January 01, 2003
    El pasado mes de noviembre, Microsoft puso en marcha una iniciativa para proporcionar una solución sencilla

  • Anonymous
    January 01, 2003
    Hello Nitin, Thank you so much for taking the time to provide feedback. We have a large group of people working to make sure we can deliver automated solutions to you. If you are interested, please feel free to visit/join our Facebook group called 'Microsoft Product Quality Online'(http://www.facebook.com/group.php?gid=31851234220). Thanks, -brian

  • Anonymous
    January 01, 2003
    Hello Delores, Thanks for posting a comment. Did you run the Fix it in http://support.microsoft.com/kb/822521 to disable Internet Explorer script debugging? If so, I hope it resolves your issue and you were satisified with the experience. Thanks, -brian

  • Anonymous
    January 01, 2003
    Hello Reza, Thanks for taking the time to post a comment. Sorry to hear your digital camera still isn't detected after running the Fix it. There are more advanced troubleshooting steps for general usb problems described in http://support.microsoft.com/kb/310575. Please let me know if one of the steps from that article resolved your issue. Thanks, -brian

  • Anonymous
    January 01, 2003
    ääni ei toimi. miten korjaan?  Skype ei toimi, musiikki eikä tv  anysee toimi.  Näytössä on äänilaite ja mikroffoni- tietokone ei löydä?????

  • Anonymous
    January 02, 2009
    An idea which was long overdue. Congrats for launching it :)

  • Anonymous
    January 02, 2009
    This is really great , long overdue but a really great idea, also the articles seem to have been cleaned up and seem pretty straight forward

  • Anonymous
    January 02, 2009
    Thanks for the positive feedback James. A lot of people are working to make sure we can deliver additional automated solutions.

  • Anonymous
    January 03, 2009
    Thanks for the online help...It's more easier now...Thanks once again....

  • Anonymous
    January 05, 2009
    I used you fix as my computer didn't detect my usb digital camera, but the problem didn't go away. I checked the registery and the "DisableSelectiveSuspend" is there and set to one. Any idea? Thank you. it.rezaameli@gmail.com

  • Anonymous
    January 05, 2009
    I am looking forward to fix the situation with the debugging.

  • Anonymous
    January 06, 2009
    Brian and team, This is REALLY exciting! I'm grateful! It would be nice to hear another post from your team at some point about the following:

  1. Do you have the ear of many of the dev / debugging teams? Can users who have done their homework submit a bug for a fix here? If the answer's no, can you ask for an accompanying forum to be built where bugs will ACTUALLY be vetted by human eyes? I understand that most of the dev teams at Microsoft are slaving away as it is, but it's so dismaying, when you've exhausted the Discussion Groups and not had a response or any evidence that the appropriate dev team has heard you. Let me give you a single 'for instance': http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.beta&mid=98063b37-21f9-4048-9423-aac82eee27cc&sloc=en-us
  2. It would be great to read a post from your team about how to submit unaddressed bugs to MS, if not through your team.
  3. I'd love to hear more about the way MS Support does work. There's no general blog for MS Support, is there?
  • Anonymous
    January 30, 2009
    This is an initiative that will go a long way for MS. Yes there have been times when you give some a KB Article and ask them follow it, still they make mistakes. Fixitforme will do the trick. Congratulations for this initiative.

  • Anonymous
    February 09, 2009
    How do I fix a Blue screen error . Any help is fine , thanks

  • Anonymous
    February 21, 2009
    can play a dvd,audio @ video,can't play a cd

  • Anonymous
    February 24, 2009
    FixIt is a great idea. Simplifying knowledge base articles into an automated usable solution is the way things should be in the first place.

  • Anonymous
    March 12, 2009
    Code 8E5E03FA when itry to update to net frame work 3.5

  • Anonymous
    March 21, 2009
    Thank you! You guys are excellent.  Please Please continue to add more Fix It(s).   While I would consider myself an advanced user I am by no means an expert. This has saved me alot of frustration, anger and time tring to isolate, identify find solutions to problems.

  • Anonymous
    March 23, 2009
    Great! 4 months later, do you guys have any update on that? Regards, David

  • Anonymous
    March 24, 2009
    I've a valadated xp home and can't install SP3? I've tried so many times and tweeked and tweeked but no luck. What now?

  • Anonymous
    April 17, 2009
    I was unable to fix runtime error. I followed all your direcitons but to no avail. I need help

  • Anonymous
    April 22, 2009
    cannot stop windows repeated update KB967715 I have 37 of them on my pc always on when i open pc hopyou can fix it

  • Anonymous
    June 01, 2009
    when playing streaming video some will some wont

  • Anonymous
    June 20, 2009
    Please provide a fix to get rid of the estraneous "favorites" button in IE8.  I hate it.  Thanks

  • Anonymous
    June 22, 2009
    The comment has been removed

  • Anonymous
    June 22, 2009
    A couple of months ago 'Floppy Disc Drive A' appeared, I don't know what happened to cause this.... I do not have a floppy drive installed!  I have tried to uninstall the drive without success and it is really annoying me eg, when I want to 'run' a program from my cd drive 'E' the 'A' drive keeps showing.. how can I get rid of the 'A' drive and files relating to it?  regards - patricia

  • Anonymous
    June 22, 2009
    When ever I want to install a program or printer etc I receive a message that a file is needed, sometimes the files are '.dll' and sometimes they are '.sys.' files, I locate the files from the 'search area' but the programmes/printers etc still have problems installing.  Please help.... regards - patricia

  • Anonymous
    June 22, 2009
    In the 'hardware' area under 'System' - 'Device Manager' the list of hardware looks wrong to me.... my PC has been repaired twice in the last 2 years and both times I have been left with problems... eg, under 'Universal Serial Bus Controllers' I have 5 items listed as 'USB Root Hub' and 5 items listed as 'Intel(R) 82801FB/FBM USB Universal Host Controller' but each one has a different number at the end of the file ie, 2658, 2659, 265A, 265B and 265C.. I have other strange things listed in the 'hardware list' but I have to start somewhere to sort it all out. Can you help please? regards - patricia

  • Anonymous
    September 01, 2009
    cannot stop windows repeated update KB967715. I tried to remove through ADD/remove, I tried to re-download and re-install from the MS web site...but it always come back after a reboot. I had a similar case in the past and remember that it was fixed by downloading the KB from the MS web site, meaning the original KB was corrupted on my pc. But here I do not have any idea how to fix , is there a technet doc explaining how to stop loop KB ?

  • Anonymous
    March 06, 2010
    I've a Kodak DC290 camera (USB). I plug it into my laptop, it makes the connection sound and then nothing else happens. Works good on my XP machine. In Vista, it does appear in device manager, but no other program will "see" it including the "install hardware" program or the "scanner/camera" section of control Panel. there seem to be no new drivers from kodak for it and in writing them there seems to be no real intelligent response. All they have is a firmware update that doesn't match my camera's menu items (long story but I'm sure that's not it). I had this same problem with XP years ago and changed "something" within the puter (maybe a USB setting?) but can't remember just what. Any ideas?  thanks!   john R.

  • Anonymous
    June 29, 2010
    How do I fix the error message "Cannot find C:windowssystem32rundll.exe?

  • Anonymous
    August 23, 2010
        Everytime I try To watch a downloaded,there is a pop-up that states that Windows Media Player will not accept this format. Why does this happen? also, sometimes the movie comes on and the screen stays black. I can hear it but I can't see it. Please help me.linda curtis-lcurtis1958@aol.com      

  • Anonymous
    August 23, 2010
        Everytime I try To watch a downloaded,there is a pop-up that states that Windows Media Player will not accept this format. Why does this happen? also, sometimes the movie comes on and the screen stays black. I can hear it but I can't see it. Please help me.linda curtis-lcurtis1958@aol.com      

  • Anonymous
    January 06, 2011
    Please rid my computer of "Windows Live messenger" What do I have to do to get rid of it, must I reformat the hard drive in order to be rid of it.  It bothers me every time that I turn on the computer

  • Anonymous
    March 13, 2011
    my coputer shut down. now it won't restart on my home page why?

  • Anonymous
    July 22, 2011
    Keeping getting this error mesage when opening several windows. 8000FFFF

  • Anonymous
    October 04, 2011
    I can't rip cd's. it give's a code but doesn't say how to fix the problem.

  • Anonymous
    October 04, 2011
    I need to order a set of recovery discs for my cd/dvd.

  • Anonymous
    October 18, 2011
    Hi, I have adobe audition 3. I can not open it now for some reason. It comes up with an error: [premiere2.0LibrariesAslFoundationSrcPathUtils.cpp-741]. Do you have any suggestions?

  • Anonymous
    February 19, 2012
    Unable to update SilverLight 4 to 5

  • Anonymous
    February 25, 2012
    Cannot run fix it solutions - whenever it starts to download the fix it engine it hangs and says an error has occurred, try again later.  This has been happening for 2 months, love using fix it... so please help.

  • Anonymous
    June 04, 2012
    i dont know how to use it i need it for the windows live messenger when i open it (windows live messenger has stopped working) the windows....

  • Anonymous
    July 21, 2013
    I attempted to resolve a situation whereby my computer would not print from the internet.  I followed the solutions as outlined in the suggestions and seem to have resolved the situation, at least, the print preview is showing where there was nothing on the page before. The solution appears to be to alter the security setting but is this safe for internet operation?  I tried the 'Fix it' option and it did nothing, only went to Bing.

  • Anonymous
    August 11, 2013
    error 80070424 wet to fix it which asked for activation code which I gave fixit won't recognize the code which is under my computer, properties

  • Anonymous
    September 21, 2013
    I can't update my computer. I keep getting error number 0x80190194. How can i fix it. I can't restore or review hidden updates.

  • Anonymous
    November 21, 2013
    using xp reinstalled several times,when I install SP3 windows refuses to boot fully must use safe mode. Does not help at all,error is kernen32dll not found.With Microsoft there is no given solution cannot even access updates. I have had it with microsoft going to open source O.S.

  • Anonymous
    November 22, 2013
    Error starting outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."

  • Anonymous
    December 02, 2013
    This initiative is yet another step ahead to phi-nominal success for MS i believe.! MS <a href="www.smsassembly.com/">Sell Desktop Memory</a>

  • Anonymous
    December 02, 2013
    This initiative is yet another step ahead to phi-nominal success for MS i believe.! Microsoft has been an epitome of genius for so many decades now. <a href="www.smsassembly.com/">Sell Desktop Memory</a>

  • Anonymous
    August 26, 2014
    The comment has been removed

  • Anonymous
    August 27, 2015
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