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How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002

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KB Article: https://support.microsoft.com/kb/921541

INTRODUCTION

This article describes how to troubleshoot problems that occur when you start or use Microsoft Office Word 2010, Microsoft Office Word 2007, Microsoft Office Word 2003, or Microsoft Word 2002. The methods that are described can help you determine the cause of a problem with Word when you cannot identify the problem by another method.

Comments

  • Anonymous
    January 01, 2003
    Oy, lets try this again.  I just posted a fix for this that probably will work.  I also posted why this happens. First off Why?:  It usually happens when you have one or more different versions of Office installed on your computer.  I.e. leftover from not uninstalling or upgrading office instead of removing it first. The fix I found back in 2002 and it works to this day.  It was orignally to resolve an IO problem with PowerPoint but it's resolved over 25 different problems with office.  I found it on Microsoft's website.  First you backup the Current User and Local Machine Office registry keys.  Then you delete 8.0, 9.0 10.0, 11.0 12.0 and 14.0 for both CU and LM trees.  Then you either install something else in Office or do a repair install.  If you cannot kick-off the repair window you can run this command.  "C:Program FilesCommon Filesmicrosoft sharedOFFICE14Office Setup ControllerSetup.exe" /modify PROPLUS /dll OSETUP.DLL. You may have to modify that command for your particular office version.  Good Luck, hope it helps.  Hopefully you're not pulling your hair out because I see some people have had this problem since 2011.

  • Anonymous
    October 24, 2011
    I have word message that it stops working and then starts to save every time I have a word document which takes forever

  • Anonymous
    December 02, 2011
    I used the fixits for this problem, but with no result.

  • Anonymous
    December 05, 2011
    restore desk top icons fix it for me

  • Anonymous
    December 09, 2011
    I can't open Microsolf word starter

  • Anonymous
    January 30, 2012
    I HAVE JUST INSTALLED OFFICE ENTERPRISE 2007 ON MY PC THAT RUNS ON WINDOWS 7 EVERY TIME I TRY TO START WORD / EXCEL ETC IT KEEPS RE-INSTALLING ITSELF CON SOMEONE HELP ME??

  • Anonymous
    February 17, 2013
    My Product Key for Microsoft Word 7 keeps being rejected. It is the correct number.

  • Anonymous
    May 23, 2013
    I cannot open documents using my MW 10. the program will not open and it will not open in safemode either

  • Anonymous
    October 29, 2014
    The comment has been removed