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Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.

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KB Article: https://support.microsoft.com/kb/2401987

INTRODUCTION

When you try to install Microsoft Office 2010, you may receive the following error message:

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

Comments

  • Anonymous
    January 01, 2003
    I tried the FixIt solution for this problem and it did not work. I am using Windows 7 64-bit.

  • Anonymous
    April 12, 2012
    The comment has been removed

  • Anonymous
    May 09, 2012
    Does not work.  Doesn't anyone test this stuff?

  • Anonymous
    September 23, 2012
    Have tried to install office 2010, multiple times, get error 1920. I have run fixit..and it still will not install. I downloaded the fixit application as well..it founc currupt registry files and corrected. Still will not instal. Fails in set up. I also can not instal microsoft security essentials. Please help.

  • Anonymous
    September 28, 2012
    Same here. Now, after trying to FIXIT, etc., I can't open my old Outlook because "MAPI32.DLL is corrupt or the wrong version. This could have been caused by installing other messaging software. Please reinstall Outlook." Lovely. )-:

  • Anonymous
    June 24, 2013
    For Windows XP go to C:Program FilesCommon Filesmicrosoft shared and right click on the folder “OfficeSoftwareProtectionPlatform” then click Properties. Go to the Security tab and add the user to the Group or user names and give them "Full Control".

  • Anonymous
    February 13, 2015


    Open Run (Press Windows key + R) > type services.msc and click on OK

    On the services MMC window right-click on Office Software Protection Platform and select Properties

    Select the LOG ON tab > change the ‘Log on as’ information from ‘This Account’ (Network Service) to ‘Local System Account’

    Click on Apply and OK

  • Anonymous
    March 09, 2015
    i see that this service is started form scheduled tasks. %systemroot%system32sc.exe start osppsvc, as SvcRestartTask, Is this related also to "Click To Run" Update for Microstoft Office Starter 2010 ?

  • Anonymous
    July 27, 2015
    You can protect your data by using TSafe/GOSafe for more information visit http://softwarefileprotection.com/

  • Anonymous
    September 27, 2015
    hi, my service.msc is damage , what i must do now?