CD drive or DVD drive is missing in Windows XP or Vista

Artikel
03/18/2009

Fix it to remove CD/DVD driver customizations

Issues addressed by this Fix it solution.

This Fix it solution automates the steps in KB314060 to resolve an issue where the CD/DVD drive does not appear in My Computer as shown in the image below.

Next steps if the problem is not resolved after you run this Fix it solution

If your CD/DVD drive still does not appear in My Computer after running this Fix it solution, then follow these steps:

Windows Vista Users

A more comprehensive Fix it solution is available to address other common issues with CD/DVD devices. This solution currently runs only on Windows Vista. Future versions will support running on Windows XP and Windows 7.

To run this more comprehensive Fix it, visit the following Web site: https://support.microsoft.com/gp/cd_dvd_drive_problems

Windows XP Users

1) Restart your computer to complete the removal of LowerFilters and UpperFilters

2) Verify that the CD/DVD drive is detected by the BIOS when the computer starts

3) Verify that the CD/DVD drive has power. For example, does the tray open so that you can insert a CD or DVD disc in the drive?

4) Verify that the CD/DVD drive has a drive letter assigned in Disk Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “diskmgmt.msc” (without the quotes), and then press ENTER
c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”)
d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths
e. Click Add, click Assign the following drive letter, and then click a drive letter from the list
f: Click OK twice, and then close Disk Management

5) Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Uninstall
e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
f. Right mouse click your computer name and select Scan for hardware changes
g. Close Device Manager

6) Check if the CD/DVD drive appears in My Computer

7) Uninstall & Reinstall any DVD/CD burning software

iTune software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft

If you are able to see your CD/DVD drive in My Computer as depicted in the image below then running the Microsoft Fix it solution will not resolve your issue.

If your CD/DVD drive does appear in My Computer the next steps may assist in determining if it is a hardware or software issue.

1) Put a bootable CD (e.g. Windows setup disk, OEM recovery disk) in the CD/DVD drive, reboot and verify the computer is able to boot from the bootable CD

2) Check for a newer CD/DVD driver

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Update Driver Software
e. Click Browse my computer for driver software
f. Type C:\ (or the drive letter of the disk that Windows is installed on) under Search for driver software in this location, check the box for Include subfolders, and click Next

3) Verify the disk spins and the light illuminates when you put a disk in the CD/DVD drive and close the tray
4) Does the CD/DVD drive only read a CD or DVD?

a. A CD/DVD drive has two lasers. One that reads CDs and the other that reads DVDs.

Technical details about this Microsoft Fix it solution
Name: Microsoft Fix it 50027
Old Name: Delete lower & upper filters for CD devices
Version 1.0.1 – Automates steps in KB314060.
Additional Information: Localized in 23 languages

Blocks on Windows 7
Checks if either LowerFilters or UpperFilters registry value exists
Deletes LowerFilters or UpperFilters registry value
Prompts for reboot

Comments

Anonymous
January 01, 2003
thanks
Anonymous
January 01, 2003
I just talked with a customer who was unable to see the CD/DVD Rom in My Computer. It turned out that he had a bad IDE slot on the motherboard. I mention this because it is important that the BIOS can recognize the CD/DVD Rom. If the CD/DVD Rom is not recognized in the BIOS it will not be available in Windows.
Anonymous
January 01, 2003
If this has not been suggested, check the bios and applicable drivers on the manufacturers and update if out of date.
Anonymous
January 01, 2003
Yes, if it says "Does not apply to your system" that means this isn't your problem because the filter drivers aren't there. John
Anonymous
January 01, 2003
Folks, my name is paul schottland, and we have been working on this since 3/21. We are posting back our findings today, and apologize for not updating the blog entry. my email is paulscho@microsoft.com, please feel free to email me if we do not come back onto this blog with your answer before March 27th. Again, I do apologize for the delayed update on this one.
Anonymous
January 01, 2003
Hello Lugi, Do you have anything listed in LowerFilters or UpperFilters under HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}? I am wondering if any items are getting added to LowerFilters or UpperFilters when the machine reboots which causes the CD/DVD Rom to disappear. -brian
Anonymous
January 01, 2003
I have updated the main blog post with additional steps to try if the Microsoft Fix it does restore the DVD/CD-ROM in My Computer. Information added to the main blog post. Next steps if this Microsoft Fix it doesn’t solve the problem
Restart your computer to complete the removal of LowerFilters and UpperFilters
Uninstall & Reinstall DVD/CD-ROM drives

Select Start > Run a) On Windows Vista select Start > Start Search
Type “devmgmt.msc” (without the quotes) and press Enter on the keyboard
Expand out DVD/CD-ROM drives if it is not already
Right mouse click on the name of your DVD/CD-ROM and select Uninstall
Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
Right mouse click your computer name and select Scan for hardware changes
Check if the DVD/CD-ROM appears in My Computer

Uninstall & Reinstall any DVD/CD burning software (e.g. ** iTune software by Apple ** Nero software by Nero Inc ** Roxio Creator software by Sonic Solutions ** Zune software by Microsoft Thanks, -brian
Anonymous
January 01, 2003
I am having the same issue, but I have had the problem before and it went away on its own. Now it isn't going away, and it won't even list the CD/DVD Drive in the Device Manager. Please advise.
Anonymous
January 01, 2003
In addition to the comment posted on March 26th if the BIOS is able to detect the CD/DVD ROM but Windows still does not detect it please verify you have the latest BIOS version for your computer. You will have to check with the computer manufacturer to determine if there is a newer BIOS version available.
Anonymous
January 01, 2003
for about 30 days my windows XP will not write a DVD. When a blank is inserted in the drive "my computer" changes from DVD to CD and will not identify the blank DVD. I have seen many similar posts. THere are no fixes yet. I have tried 3 different disk manufactures, tried fixit, deleted my roxio, changed out the dvd writer. what a disaster ANY FIX?
Anonymous
January 01, 2003
Hello kmilota, BIOS updates are either available from the computer manufacturer (e.g. Dell, HP, Lenovo, etc) or from the motherboard manufacturer (ASUS, Intel, etc) if you have a custom built machine. -brian
Anonymous
January 01, 2003
Hello JW, The Microsoft Fix it only addresses an issue where the CD/DVD Rom does not show up in My Computer due to LowerFilters or UpperFilters entries that cause conflicts with the CD/DVD Rom. -brian
Anonymous
March 19, 2009
well, it says you've just released another kb article, but then it goes on to tell you nothing about that kb articles name or number. shucks.
Anonymous
March 19, 2009
Says "Does not apply to your system" Does this mean the filters are not there? I have two drives - a SATA DVD (works fine) and a PATA CDROM (sometimes recognised, but usually not. I can't even open the drive with its front paanel button...)
Anonymous
March 21, 2009
kindly give some suggestion satish
Anonymous
March 21, 2009
i have the same issue...no DVD showing up. it literally showed up fine this morning, then disappeared an hour later, after working fine for weeks. any suggestions?
Anonymous
March 22, 2009
I also am having the same issue and have HP Pavilion Laptop. Tried the auto "Fix it" with the result that it does not apply. Then what do I do to fix it now???
Anonymous
March 22, 2009
Windows Media works fine. TSSTcorp DVD+-RW TS-L532B drive, however, will not show files on burnt CD's for music. It will show DVD (audio_ts & video_ts) files when opening Windows Explorer. It will NOT show cda, mp3, or any other type of audio format. I have already reverted Laptop E1505 back to factory build using F11 process as advised online. All previous programs were removed in favor of how Laptop was originally shipped to me. This reversion has NOT corrected the issue. I also just processed the [Article ID: 337843] instruction for "upper and lower" buffers to be removed action. No change in how music files might be accessed. This being the case it is impossible to burn music cd's, let alone simply play music thru this Drive. Please email me with potential update(s). Alarussa@msn.com
Anonymous
March 23, 2009
Same problem, but no solutions seem apparent. Iv'e altered the BIOS settings with no change..The CD and DVD both disapeared after trying to instal a printer. PC is a Dell Dimension
Anonymous
March 23, 2009
Same problem, but no solutions seem apparent. Iv'e altered the BIOS settings with no change..The CD and DVD both disapeared after trying to instal a printer. PC is a Dell Dimension
Anonymous
March 23, 2009
Does any one, moderate this forum?! This is really annoying.
Anonymous
March 24, 2009
The comment has been removed
Anonymous
March 25, 2009
Same here with Windows XP Pro 62bit with service pack 2.
Anonymous
March 25, 2009
Like everyone here, it stopped showing up like a month ago, but today it showed up and it read a cd and everything, but then it disappeared. the lowerfilter thing is missing and I've tried some other things too but no luck. please help
Anonymous
March 25, 2009
Same problem as everyone else. My DVD does not exist. The upper and lower filters do not exist in my registry. Then what? the drive is still not there ! Can anyone from Microsoft jump in and help. This is very frustrating.
Anonymous
March 25, 2009
How can I fix it? Please help me!
Anonymous
March 25, 2009
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Anonymous
March 27, 2009
I am having same problem on my Dell Studio540 with Vista Home Premium 64-bit Optiarc DVD+-RW AD-7200S. Even your updates on March 26 did not improve. Waiting to install MS Office for more than 10 days now. Can't read DVD or CD. Please help.
Anonymous
March 28, 2009
m just installing drivers and the forgot to remove dvd and now i m unable to eject it m using dell studio 1535 laptop. plz help meeeeeee!!!!!!!!
Anonymous
March 29, 2009
I have been having the same problem for a month now. Have tried removing the filters, have tried suggestions from dell...NOTHING WORKS. I need to be able to use my CD Rom - I've got to do my taxes - can someone please tell me what I need to do??? Windows XP
Anonymous
March 30, 2009
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Anonymous
March 31, 2009
I am haveing the same trouble. I have tried everthing this post suggest. Still dose not fix it.
Anonymous
April 01, 2009
i would for my promble to be fix
Anonymous
April 01, 2009
Utility is just fine. Optiarc DVD-RW 7530A somehow disappeared from my notebook, though it could be seen in BIOS (Vista HPE, SP1). Could not access the drive in any way - Explorer, msinfo32, FAR, etc. This utility revitalised my drive. Now all works fine.
Anonymous
April 02, 2009
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Anonymous
April 04, 2009
this has been happening to for three weeks. I have tried almost everything. removing of LowerFilters and UpperFilters,I have altered the BIOS settings with no change
Anonymous
April 05, 2009
The comment has been removed
Anonymous
April 06, 2009
same problem here... dvd-drive is not listed in device mgr. tried everything...
Anonymous
April 07, 2009
wonder if any from microsoft will answer or they dont care about us... im sure it is a update error since it was efter updating win and were probaly not the only ppl having this problem
Anonymous
April 07, 2009
I bought a new dvd drive because I thought the old one was broken. I run the fix here because my computer (XP) still did not recognize the drive and now I can play my drive but not burn anything.
Anonymous
April 07, 2009
same problem on Toshiba with XP home suddenly DVD/CD stopped, I did a check with boot disc and it was recognized. tried uninstal reinstal, find new driver, fix upper & lower filters - result zip, zip, Thing it was working just fine and I have all the apps that you mention Nero, I tunes etc CD works for 3 months now it stopped. HELP!!
Anonymous
April 08, 2009
Perchance did any of you uninstall windows live one care?
Anonymous
April 08, 2009
The comment has been removed
Anonymous
April 09, 2009
I had the same problem with both my CDR and DVD drives disappearing a few weeks ago and the "fix it" tool worked to make them visible again. This week I had a similar problem. The drives were still visible but would never ecognize data on the CD or DVD. Windows would always think that any CD inserted was a blank one and you could not explore the CD. I used a uninstaller tool for Roxio CD Creator 5 ad then things work fine. I think there is a problem between Windows XP, Roxio Easy CD Creator, and /or AVG free 8.5 Antivirus. If you have Roxio installed you may want to try to uninstall it to see if that fixes your prolems. It fixed mine.
Anonymous
April 09, 2009
yet, Another One. CD/DVD has been working entermittently. Did the UPPER/LOWER, worked fine for a day. Now bust :<
Anonymous
April 09, 2009
Put me in the que. The "Fix-It" tool worked once. Now, since the upper and lower values have been removed , it say the tool doesn't apply any more. Uninstalled Roxio - nada! I'm waitin MS.
Anonymous
April 09, 2009
This didn't fix my problem, but may help others with the "disappearing optical drive" error: Open a command prompt: Start/Run/cmd type: set devmgr_show_nonpresent_devices=1 start devmgmt.msc (Device Manager starts). Click: View/Show Hidden Devices. Click the + sign to view any "greyed out" devices. Right-click Uninstall. Reboot. Note: several devices under Sound, Video & Game Controllers will continue to re-appear after re-boot, so they can usually be ignored.
Anonymous
April 09, 2009
Did all this!! then propted me to reboot the computer did so, them when it came back on they were gone again. Please help me
Anonymous
April 09, 2009
aftr hrs of srching 4 dnlds I fint this site and see this is an issue for MS. I too formated, reloaded and all was sweet then updated and a day or two later _ here I am_ pounding the desk! Our whole facility uses dell pc.s and I keep telling them "they will fix it" but here we are a month later. I tried all suggestions and bust. how can a business run w/out cd-rom? I gonna start using rocks and chissels!
Anonymous
April 10, 2009
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Anonymous
April 10, 2009
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Anonymous
April 10, 2009
I also tried all of the above and nothing worked. I may try to recover the operating system from the recovery partition of the HDD... I think the registry got hammered by the Roxio software... Anyone tried this yet?
Anonymous
April 10, 2009
Like all the others, I have a cdrom/dvd drive in my laptop that will not work. had the same problem resolved a few weeks ago by the fix it software (after i had bought a replacement external drive 95$ - thanks MS) but suddenly this problem is back after another update. please help us to resolve this MS.
Anonymous
April 11, 2009
My CD drive is recognized for about the first 3 minutes when I start my computer, after reinstalling the hardware, but then it disappears. I can upload/access any type of data CD but not a DVD or audio CD or burn any type of media. I've tried downloading "drivers" for this but all seem to point to my hardware working properly. However, I can't even access it from "My Computer" at points, it seems as though my computer doesn't recognize it. Any ideas?
Anonymous
April 12, 2009
I can use the DVD but not the CD. Is this a problem only on dual disk systems?
Anonymous
April 12, 2009
My DVD drive is no longer recognized. I ran the MS Fix It to remove the upper and lower filters and the drive is still not accessible. I tried using the manual method as well but there is no CD/DVD Devices shown in the Device Manager.
Anonymous
April 13, 2009
After installing Windows Updates including SP1 ,my Laptop was not always recognising the DVD drive. I ran the MS Fix and it seems to be working fine now.
Anonymous
April 14, 2009
Did a complete rebuild, installed all of the updates and after doing the last update - think it was SP3, I now have no dvd/cd drive. Fix does not work. Have no drives in device manager
Anonymous
April 14, 2009
I have had my dvd disappearing for over a month on my laptop. I tried just about everything. Found out that if I keep the laptop on a notebook cooler that it will not disappear.
Anonymous
April 14, 2009
similar problem over here yesterday everything was working fine and today there are no cd/dvd devices shown in explorer, device manager or BIOS the device just disappeared, the upper and lower filters also doesn't exist in my register so the fix doesn't work I don't know what to do to solve this problem.
Anonymous
April 15, 2009
No CD/DVD drives found in Explorer. Uninstalled & reinstalled CD/DVD drivers marked (!) Several times. Didn't work. Found Microsoft Fix it. Downloaded and ran "DeleteLowerAndUpperFiltersForCDDevices.msi Rebooted and my E: & F: drives have re-appeared after several weeks missing. Thanks, Microsoft. Regards, Peter Young
Anonymous
April 15, 2009
hi, my dvd drive not detecting any cd or dvd. thanks srinu
Anonymous
April 15, 2009
I use Vista 64 and after installing the usually loads of Window updates today, 5 Apr 09, my DVD RW does not recognise any disk (blank, audio or data disk). The drive appears in my computer and my other DVD reader works OK. I have tried the fix, which does not work for V64, uninstalled, re-installed, etc.. ie everything I can try, yet it still will not recognise any disk. There are no upper/lower limit keys with V64 and so if anyone has any other suggestions extra to what has been already written, please let me know as I now cannot backup my critical data.
Anonymous
April 15, 2009
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Anonymous
April 15, 2009
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Anonymous
April 16, 2009
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Anonymous
April 16, 2009
wow, all these problems and yet no microsoft rep has joined the channel to come with a solution to this ongoing problem. what are you guys doing, working on windows 8????
Anonymous
April 16, 2009
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Anonymous
April 16, 2009
I have HP NC6400 laptop with Win XP Prof SP-3 installed. I have Nero 8.0 installed. Recently i've noticed that my DVD ROM drive is missing. When i serached Device Mgr it's also not showing it. Also Upper / Lover filter deletion is not possible since i dont have those in my Registry. Can someone please help me on how to rectify this.
Anonymous
April 16, 2009
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Anonymous
April 16, 2009
CD/DVD drive is missing. It is not listed in the device manager. I have no idea how to fix it.
Anonymous
April 17, 2009
Well, I am also one of the many that windows cannot find my dvd drive. HELP!!!!!!!!!!! I've tried all the forums and nothing works.
Anonymous
April 18, 2009
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Anonymous
April 19, 2009
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Anonymous
April 19, 2009
I have the same problem. The "fix it" just fix for an hour, then my dvd/cd rom gone forever..huhuhu I'm really tired..Look like there is no solution for this problem.
Anonymous
April 20, 2009
I had the same problem. But my Toshiba tech fixed and now I have the CD/DVD icon in Vista with Toshiba logo. However, after I installed HP Photosmart C7280, the HP software over wapped the Toshiba CD icon, now it shows as HP CD Drive short cut. Do you have any idea why it happen?
Anonymous
April 20, 2009
DO NOT go out and buy an external drive to solve this problem! The stupid update that has caused this problem will get rid of it too. So then you think that both drives are down. Luckily the tech support at LG is much more responsive than MS (they directed me to the FixIT that worked a month or so ago). but now its all for naught because some new update has done it again and there is no fix.
Anonymous
April 21, 2009
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Anonymous
April 22, 2009
Fine. Got my problem fixed. Thanks.
Anonymous
April 22, 2009
How do you upgrade your BIOS? I have Phoenix 1.7 but they appear to have gone out of business
Anonymous
April 23, 2009
Updated my BIOS--it doesn't help. Have uninstalled the CD-rom (you have to be quick before it disappears)--doesn't help. I don't have any of the software you mentioned, but I uninstalled a few other things just in case (Sonic MyDVD Plus, HP RecordNow, ISO Recorder). Doesn't help. Tried uninstalling the IDE controller--doesn't help. Bothe the CD-rom and the IDE controller do get autodetected on reboot, but the CD-rom goes away soon thereafter anyway. When the drive is (briefly) there, checking for updated drivers says the drivers are up to date. HP laptop, Windows XP, SP3, and it's the built-in CD-Rom/DVD-reader that has disappeared from both Explorer and the Device Manager. Sometimes it's there on reboot, but goes away soon thereafter. What now? In case it helps, lately I occasionally see an error message on reboot from lsbwatcher, mentioning something about .net, and it cheerfully asks if I want to know how to fix this problem in my C++ programs (!).
Anonymous
April 23, 2009
No CD-Rom/DVD found in Explorer or the Device Manager since this started 2 weeks ago. Uninstalled all cd-rom/dvd software. Very little left that I could think of trying. Finally i tried a registry editor which I ran at least 14 times. Rebooted after each run of the registry cleaner until less than 5 errors appeared. My first run of the registry cleaner can up with over 1800 errors. After the 15th reboot my CD-rom/DVD was back. I installed ashampoo burning studio and tested a number of burns. Evrything is working again. Regcure is the registery software I used, Vista Ultimate 32bit SP1
Anonymous
April 23, 2009
I have three DVD/CD drives (two on one machine and one on another) and all of them have some of the same problems as above and I have tried all the fixes, Sometimes the disc will burn in 2 of them and sometimes will not read was has been burnt in two of them but, i can put it into another drive and read it but, can't burn on that drive.
Anonymous
April 24, 2009
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Anonymous
April 25, 2009
Sorry, forgot to mention that the Upper/Lower fixit was the very first thing I tried. It "does not apply on my system". I just checked again in regedit just to be sure and there are no upper/lower limits listed. In case it helps, here are some system-log entries from when the CD-rom disappeared (there are some McAfee-related info messages before/after and between): 7:17:05 The device, DeviceIdeIdePort1, is not ready for access yet. 7:17:05 The driver detected a controller error on DeviceCdRom0. 7:18:28 The device, DeviceIdeIdePort1, is not ready for access yet. 7:18:28 The driver detected a controller error on DeviceCdRom0. [...] 7:19:00 The McAfee Inc. mferkdk service was successfully sent a start control. 7:19:48 The device, DeviceIdeIdePort1, is not ready for access yet. 7:19:48 The driver detected a controller error on DeviceCdRom0. 7:20:42 The device 'HL-DT-ST RW/DVD GCC-4244N' (IDECdRomHL-DT-ST_RW/DVD_GCC-4244N_______________1.02____5&c4553b&0&0.0.0) disappeared from the system without first being prepared for removal. I know this may look like a hardware problem, but the drive works fine if I access it in the brief period before it goes away. And since so many people seem to have this problem, it seems unlikely they all have hardware problems.
Anonymous
April 25, 2009
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Anonymous
April 26, 2009
Pretty much the same problem. I wrote some CDs and DVDs a couple of weeks ago, then installed SP3 on XP and:

CD/DVD Rom reads and doesn't write.
DVD R/W is recognized but won't Read or Write. I've:
Verified the Hi/Lo filters are out of the registry
Upgraded the firmware
Made sure the IMAPPING CD Burning service is on.
Uninstalled and re-installed the various programs which us use the CD or DVD.
Deinstalled drivers. I need to make some disks of horses we're selling. I've been using Microsoft since before PC DOS and maybe the time time has come to look at a MAC - at least 4 people close to me have done so. Beside taking up hours it is now potentially costing me sales. Martin

Anonymous
April 26, 2009
Same problem with Brand new dvd/cd rom player. Installed it several weeks ago and all was fine. But went to try and burn a cd today and lo and behold....no device is found. Tried the fix here and some of the suggestions to no avail. I agree that this is a MAJOR Microsoft screwup and it is completely ridiculous at the negligence and disregard that they have shown to those of us affected by it. Wake up Microsoft...you are NOT the ONLY game on the market.
Anonymous
April 26, 2009
My DVD and CD are on secondary IDE channel. They both show up in BIOS, but the DVD only shows up every other bootup of XP Pro (SP 3). After seeing all the other comments about not having it at all, I am not willing to risk trying to do anything for fear I might loose it entirely. I had this problem on another computer running XP Home, but it was not as dependable as every other bootup. Both of these units were tower units that were either nome assembled or upgraded and have 2 hard drives and 2 optical drives. I also have a laptop that is running XP Pro SP 3 with only 1 hard drive and 1 optical drive that has never had this problem. Maybe the additional info will help someone pinpoint something.
Anonymous
April 27, 2009
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Anonymous
April 27, 2009
Thanks RV, your steps fixed my problem.
Anonymous
April 27, 2009
I haven't had a drive on my laptop in months. At first the regedit fix would do the job, temporarily, then I would have to go back to system restores, and then neither worked. The drive does not appear in device manager, can anybody please tell me how to get this back?
Anonymous
April 27, 2009
im having the same problem as all my computer use to detect the dvd/cd drive and it stopped detecting it and it dosent open or nothing im soo mad! i tried everything..can someone please help me
Anonymous
April 28, 2009
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Anonymous
April 29, 2009
I was ready to wipe out my hard drive and reload the OS. Then I found this, and it worked well. Thank you very much! Tom
Anonymous
April 29, 2009
SHUTDOWN, disconnect the main Power cable. Only this worked for me after 4 hours trying everything... I didn't even had to reinstall my dvd rom.
Anonymous
April 29, 2009
Thanks my dear for fixing my problem. Now after the FIX It open the disc. Still Nero 7 is not letting me burn DVD's. It was working perfect and now it does not. Can you help please!! Thanks Regards Evelyn
Anonymous
April 29, 2009
My computer does not recognize the TSST Corp DVD+-RW TS-L632 ATA Device. It indicates that the device cannot start. I have read some of the comments above but am not sure what you are talking about with upper and lower filters. Can someone give me a simple explaination and a simple solution so that I can continue using my laptop. Thanks Jim Sheehan sheehan.jim@hotmail.com
Anonymous
April 30, 2009
I'm writing to be part of the statistics, and hopefully MS or somebody else would see this problem as a serious malady. I bought my HP Pavilion laptop late last year. Everything worked fine until I installed a CD emulator. Then my DVD drive suddenly disappeared. The MS fix did not work 'cause there were no upper or lower filters to begin with in the registers. I can't delete and reinstall the DVD driver 'cause there's no DVD drive in my system. It's not listed in Device Manager or BIOS. If you insert a disk on the drive, it will read it for a moment, but that's it. I've recently re-installed Vista. Didn't work. I am planning to dis-assemble my laptop to manually disconnect the wires connecting the DVD drive to the system but do not have the technical savvy to do so (it might complicate the problem more). Can anybody help!!!!!!!!!!!?????????
Anonymous
April 30, 2009
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Anonymous
April 30, 2009
well, i tried the suggestion and it DID NOT work for me!!!!!!!!!!.....
Anonymous
May 01, 2009
Have installed Apple Itunes on an Acer PC running Vista. As a result of this the CD/DVD drives are nolonger recognised. Have tried the solution offered by Microsoft and it does not fix the problem
Anonymous
May 01, 2009
I do not know where to find the URL
Anonymous
May 01, 2009
I do not know where to find the URL
Anonymous
May 02, 2009
Tried to fix the HKEY myself. It only showed the lower filter. I deleted that. Got a blue screen on reboot. Did a system restore. This fix worked perfect for me . Thank You!!
Anonymous
May 02, 2009
with fix tool the problem has resolved thanks
Anonymous
May 02, 2009
NBeen living with this issue for months Microsoft or Hp or Sonic needs to take reponsibility or a lot of us will never need to buy DVD s again
Anonymous
May 04, 2009
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Anonymous
May 04, 2009
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Anonymous
May 05, 2009
plz help me to solve my problem on vista.

CD/DVD Rom reads and doesn't write.
DVD R/W is recognized but won't Read or Write. I've:
Verified the Hi/Lo filters are out of the registry
Uninstalled and re-installed the various programs which us use the CD or DVD.
used microsoft fix it does not work.

Anonymous
May 05, 2009
So let's get this straight....I have a problem with Microsoft Windows, I can't seem to fix it, so I search the web to see if anyone else has the same problem. What I find is that many, many , many people have the same problem and all seem to be pulling their hair out trying to find a solution. None of the suggested fixes seem to work...Regedit of Lower Filers, Upper Filters, changes to BIOS, uninstalling and re-installing software, firmware, vodoo spells and general praying etc. etc..... Presumably this issue can be fixed?! Surely someone at Microsoft can recognise that this is not a one-off case and therefore can spell out the solution and stick it on the website where everyone can find it? I am getting really bored of reading blogs and serach trying to find the solution. Why are PCs som complicated anyway? Regards One very annoyed Customer thinking about switching to MACs
Anonymous
May 05, 2009
I've done everything that's been recommended and still have the inability to use the CD and DVD drives in my daughter's Dell Inspiron 1526. Apparently there are no viable solutions available for this problem. Most solutions are hit or miss. A lot of people depend on the Masterminds at Microsoft to resolve such issues quickly and promptly but based upon what I've seen in continues to be of little concern. If it not one problem with Microsoft products there always is another. Designed for failure.
Anonymous
May 05, 2009
Until my warranty ran out, I would call Toshiba for this problem. They would walk me through a fix that would work for a while and then stop working; then they showed me some other temporary fix, then a few more. I'm pretty sure I've tried them all. Now there aren't any more fixes and my fancy-dancey multi-recorder drive is useless. Nice work, Microsoft. How about you just ship me a nice, free beta version of Windows 7.0?
Anonymous
May 06, 2009
THank you VERY VERY VERY MUCH!!!! your organisation is the best in the world!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anonymous
May 08, 2009
Useless DVD drive here. Will not play or even recognise a DVD in drive. This needs an urgent solution. This also happens on our laptops. We run a family business, and rely on DVD ROMs. MS - you are costing us money - big time.
Anonymous
May 08, 2009
I have the exact same problem as treebee on 2 different laptops... its been about 2 months and unable to find a solution!! Any help would be appreciated, the regedit 'solution' doesn't correct the problem.
Anonymous
May 09, 2009
i tried reformatting the laptop which experienced this, and after its done, the dvd drive still not appearing on 'My Computer' WHERE IS MICROSOFT?!
Anonymous
May 09, 2009
i've been missing my DVD drive, but CD drive it's ok. i'll try everything to get my DVD drives back, but can't get it, so please tell me if theres another way to fix it.
Anonymous
May 09, 2009
It flippin' works! This guy is a genius. Go to http://forums.techguy.org/hardware/518714-solved-cd-dvd-drive-not.html This issue has been driving me bananas for weeks and this solved the problem in less than 5 minutes. I am amazed! You have to create a file in notepad, copy and paste the entry, save it according to his instructions. Close and click on file, follow brief instructions. Restart and, viola, the CD and DVD drive is back!
Anonymous
May 09, 2009
One more. My DVD/CD player/writer (Dell M1710 laptop) was working fine, I was making some cds for a long trip, then it just stopped being able to read or write any CD. Commercial, blank, etc. Uninstalled iTunes, Nero, Roxio, everything that reads or writes to the CD (except Window Media Player.) Deleted the upper and lower registry entries per the instructions, uninstalled the drive and rebooted, etc. The systems SEES the drive, it just can't read anything in it. And for some odd reason it WILL read DVDs. So it is definitely something in the software/Windows (the drive would not be able to read DVDs if the laser was bad, etc,) I literally am about to buy a Mac for me AND my workforce.
Anonymous
May 10, 2009
This actually worked for me!! I'm so relieved. Thank you!
Anonymous
May 11, 2009
Jo Agee, that "solution" is really no different then just deleting the upper and lower registry entries - which has not resolved to problem for the majority of us. I am amazed that there still is no resolution to this! This issue is pushing 2 months on this message board alone.
Anonymous
May 12, 2009
The comment has been removed
Anonymous
May 12, 2009
I have the same problem as many. CD/DVD drive was working fine on my HP Pavillion dv6000, and then suddenly vanished. Tried everything suggested here to no avail. Pull your finger out Microsoft. Read this Blog and you'll realise that this is a common fault. Microsoft has gone way down in my estimation with Vista. My old uni lecturer used to pretend to spit every time he said the word Microsoft, and I'm beginning to understand why. Bill gates, stop concerning yourself with Eugenics and sort your company out!!!
Anonymous
May 12, 2009
Okay. so for you folks that claim that these fixes don't work, or work for a week and then stop... either your DVD drive needs replacing OR you need to reformat your computer and STOP downloading Limewire, Bearshare, Morphius, Bit Torrent etc etc etc. "Free" means free malware, which (if your drive isn't physically damaged) is what's causing your problems. Upper and Lower filters become corrupt for a number of reasons - usually software - and if you don't take care of THAT problem, the corrupted filters are apt to return. Stop whining about Microsoft.
Anonymous
May 12, 2009
soulguyman, you comments aren't any helpful or better than that of Nicky Harris... I don't have any downloading software on my laptop ie: Limewire, Bearshare, Morphius, Bit Torrent etc etc etc. And i still have this problem. And I think its pretty unreasonable to assume that we all have 'broken' DVD drives. We on this form are not the only ones have this problem. And i am monitoring 2 other discussion for a solution. Thats a large number of people whose drives just all of the sudden stopped working.
Anonymous
May 13, 2009
My problem happened after a Vista upgrade. It all worked fine when I was running XP. Now my pc won't read CDs but seems to be fine installing programs from DVD rom. I ran an iTunes diagnostic at first and it knew the CD was there and what was on it but wouldn't play. After running the Fix It, the diagnosis tool no longer recognises the CD. But the drive does still appear in My Computer. Anyone know how to undo the Fix It? It seemed to be less wrong before that.
Anonymous
May 14, 2009
The comment has been removed
Anonymous
May 18, 2009
from an earlier post, this worked just fine for me. http://forums.techguy.org/hardware/518714-solved-cd-dvd-drive-not.html
Anonymous
May 19, 2009
forrest4trees thats pretty much the same fix as the one outlined at the top of this thread.
Anonymous
May 21, 2009
I ran the fixit program in winXP and fixed the missing dvd problem. I think the problem was associated with me removing iTunes.
Anonymous
May 22, 2009
you do know that is my computer doa
Anonymous
May 23, 2009
The comment has been removed
Anonymous
May 25, 2009
The comment has been removed
Anonymous
May 26, 2009
I'm getting the same issue as everyone above. removal of filters issue does not fix, I thought it was an apple / itunes issue and not microsfot, has microsoft come out with any statement / fix? This is really unacceptable on MS behalf :-(
Anonymous
May 27, 2009
Help!! I have a problem of my dvd rom not recognising dvd's in the rom,but it can recognise cd's (my device is LG ).
Anonymous
May 27, 2009
HP Laptop running Vista, Drive is a Toshiba TS-L632. Drive missing in Vista. Eject won't work and the Drive's lamp remains on. Probably Drive defect?? Anybody has an idea?
Anonymous
May 30, 2009
This solution functioned very well at several of my customers (also for Vista). Copy the code below in a Notepad file, name it "DisparitionCD.inf" (or CD.inf), copy it on the desktop, rightclick on it and choose "Install ". Reboot the PC. It's all. ; Modification de registre ; ; Problème de non-reconnaissance des lecteurs DVD, CD et CD-R ; après l'installation de NERO et EZCD ; ; Développé par le service technique LDLC.com le 27 novembre 2001 ; [version] Signature="$CHICAGO$" SetupClass=BASE [DefaultInstall] delreg=CLES [CLES] HKLM,SYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318},upperfilters HKLM,SYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318},LowerFilters
Anonymous
May 31, 2009
The comment has been removed
Anonymous
June 06, 2009
Hi, Still no luck ,can't delete reg.sorry regard jack
Anonymous
June 06, 2009
SO GLAD I FOUND THESE INSTRUCTIONS. YOUR INFO WORKED AND THAT SAVED ME A LOT OF MONEY. THANKFUL AND HAPPY, CAMILLE WOODS
Anonymous
June 08, 2009
The comment has been removed
Anonymous
June 08, 2009
cd-rom not appear in device mananger/also in my computer what should i do?
Anonymous
June 08, 2009
cd-rom is not appear in my computer and also in device manager what should i do?
Anonymous
June 09, 2009
I reformated twice and I still have no drive
Anonymous
June 09, 2009
My problem - drive shows up and will read/write CDs but won't read DVDs. Able to play video DVDs. I finally was able to get rid of the problem with removal and installation of software. Unfortunately, I do not have the exact steps to reproduce the problem and then reproduce the solution. But I do suspect that removing Quicktime/iTunes and then reinstalling it with the latest version was part of the solution.
Anonymous
June 09, 2009
where the heck are the microsoft guys ?
Anonymous
June 11, 2009
After 3 days I managed to fix this problem on my DELL Inspiron 6400. I tried the FixIT without results and then I did this fro the prompt as suggested here above (it might have helped): set devmgr_show_nonpresent_devices=1 start devmgmt.msc (Device Manager starts). Click: View/Show Hidden Devices. Click the + sign to view any "greyed out" devices. Right-click Uninstall. But nothing helped. So what I did next is to remove the physical device from the PC and restart the computer without it. After Windows starts I shut it down and reinserted the physical device. When i restarted Windows the device was found and automatically installed. Now it works fine! :-)
Anonymous
June 11, 2009
Thank you very very much for the help of this page. merci beaucoup pour l'aide de cette page. Voila un mois que je me faisais aider par un site d'aide informatique sans résultat et en 5 minutes le problème a été résolu en suivant les instructions de ces informations. C'était clair, précis et rapide. Encore Merci et bravo à Microsoft.
Anonymous
June 11, 2009
Thank you very very much for the help of this page. merci beaucoup pour l'aide de cette page. Voila un mois que je me faisais aider par un site d'aide informatique sans résultat et en 5 minutes le problème a été résolu en suivant les instructions de ces informations. C'était clair, précis et rapide. Encore Merci et bravo à Microsoft.
Anonymous
June 12, 2009
This Microsoft fix it does not apply to your operating system or application version.
Anonymous
June 12, 2009
How can i fix error 39 automatically for windows 7
Anonymous
June 12, 2009
I have tried all the suggestions but nothing has worked.....until now. Go to start/run and then launch the device out of the closest window. It worked for me and I now no longer have the problem of bothering to get the DVD-ROM to work. Thanks to the inactivity of micosoft I now have my life back.
Anonymous
June 14, 2009
I upgraded my 'old' Gateway to the most recent BIOS and Chipset patch from Gateway's site. It trashed and corrupted my QSI DVD/CDRW SBW-161 driver per device manager. Gateway was 'no' help. MS 'fix it' did the trick. Still running XP did not do the Vista upgrade. Thanx MS.
Anonymous
June 17, 2009
Other than the fix not telling you to reboot, Fix-it is wonderful! I got my drives back after I downloaded the fix, then rebooted.
Anonymous
June 19, 2009
THANKS.... after being mad at Microsoft, now I can say thanks. I knew SP3 for XP caused the problem, I just could not find the cure until I found Fix It.
Anonymous
June 20, 2009
The comment has been removed
Anonymous
June 20, 2009
The comment has been removed
Anonymous
June 22, 2009
I followed your advise above & ran Name: Microsoft Fix it 50027 Old Name: Delete lower & upper filters for CD devices. But after running the fix I get the message: 'This Microsoft fix does not apply to your operating system or application version'. I have a Dell Latitude D400 running Windows XP and a PD01S CD/DVD ROM. Drive letter shows, but can't read audio/data cds. Do you have a fix?
Anonymous
June 23, 2009
It is a maze of information I am unable to find it exactly for my XP.Is there no friendly print?
Anonymous
June 27, 2009
after all searching to solve this ****ing problem, the answer was here: http://forums.techguy.org/hardware/518714-solved-cd-dvd-drive-not.html and it works!
Anonymous
July 03, 2009

CD/DVD drive only reads DVD, not CDs?

I followed your advise above & ran Name: Microsoft Fix it 50027 Old Name: Delete lower & upper filters for CD devices. But after running the fix I get the message: 'This Microsoft fix does not apply to your operating system or application version'. I have a Dell Latitude D400 running Windows XP and a PD01S CD/DVD ROM. Drive letter shows, but can't read audio/data cds. Do you have a fix?

Anonymous
July 04, 2009
The comment has been removed
Anonymous
July 04, 2009
The comment has been removed
Anonymous
July 19, 2009
I've tried every one of the "solutions" above and not one of them work to clear my Code 19 on my cd/dvd drives. MS, please help!
Anonymous
August 05, 2009
When starting in normal mode using XP SP3, Device Manager doesn't see my laptop CD/DVD-ROM. I tried regedit, did not work. But starting in safe mode (tap F8 during bootup), Device Manager always sees the CD/DVD-ROM device. I uninstalled and reinstalled the drivers, and when booting back into normal mode, it appears to work. Not sure if this is a permanent solution, but worth a shot.
Anonymous
August 12, 2009
need to update all missing drive
Anonymous
August 20, 2009
The comment has been removed
Anonymous
September 03, 2009
The comment has been removed
Anonymous
November 17, 2009
my cd/dvd drive does not read any disck
Anonymous
November 20, 2009
I was pretty excited to see that there's anew Fixit for this (apart from the upper/lower thing). Unfortunately, Microsoft Automated Troubleshooting CD/DVD Fix-it errors out with the message "Troubleshooting cannot proceed because an error occurred", then "If we know what the error is we can state it here, otherwise we would leave this out..." I've tried disabling antivirus and firewall, but I still get this. I'm using Windows XP (SP3), IE8. I don't see the yellow bar which I guess I'm supposed to see in IE, but the Fix-it starts up anyway, downloads something, then dies.
Anonymous
February 15, 2010
I had the same issue with my missing DVD/CD drive after a Windows Update. The driver class filter was corrupt. You can use the script in this article or just visit http://support.microsoft.com/gp/cd_dvd_drive_problems and run the Microsoft Tool and it will do the repair automatically. I also run Nero and Itunes, and the tool was able to repair the drivers class filters without a reinstall of Nero. Jose F. Medeiros www.sjpc.org/medeiros
Anonymous
February 21, 2010
Yet another with this problem. Yet another that CD works with Boot dics/Bios but not windows. Yet another that the deleting filters does squat for.
Anonymous
February 22, 2010
Same as above Microsoft Automated Troubleshooting CD/DVD Fix-it errors out with the message "Troubleshooting cannot proceed because an error occurred", then "If we know what the error is we can state it here, otherwise we would leave this out..." I've tried disabling antivirus and firewall, but I still get this. I'm using Windows XP (SP3), IE8. I don't see the yellow bar which I guess I'm supposed to see in IE, but the Fix-it starts up anyway, downloads something, then dies. Totally p*d off with microsoft.
Anonymous
March 22, 2010
Hi, I have same problem ,my DVD R/W disappeared from my laptop. but I could find lower/upper filters to remove. can you help me
Anonymous
March 22, 2010
my cdrw/dvd is found by windows and the device manager sayes it is working fine how ever with any disk in it it show 0 bits used, if I right click on the drive letter it has a spot that asks if I want to mover these files to cd, then if I click on it it sayes there is no cd in drive,Go figure I have been trying to figure this out since october "08"
Anonymous
March 30, 2010
I had the same problem. Found that my Sony DVD DW-Q58A was missing on my laptop Dell Inspiron 6000 (Windows XP SP3). Don't know when the problem started, I don't use the drive much. Tried most of the fixes listed here. None of them worked. I decided to work on another problem, Comcast moving from Mcafee to Norton 360 as their security program. I got blue screened on one of my computers when I switched and no one could help. Finally just installed Avira (free) and computer worked. On my laptop I removed Mcafee. Used both "Norton Removal Tool" and "MCPR" for total removal. Installed Avira. I then decided to uninstall my "secondary IDE channel" which device manager showed with either Code 39 or Code 19. I restarted my laptop and it installed my Sony DVD-RW Drive and stated that it was installed successfully, BUT Avira came up with the statement that it had found malware (Rkit/Rootkit.XCP.2). Before I had it removed I check to see if my DVD drive was there and it was. I had Avira remove the malware and after several restarts my DVD Drive is still there. I don't know what happened, if it was Norton or Mcafee removal or the removal of the malware that solved the problem but am happy that my DVD drive was back. I'm writing this hoping that my story might help others with this problem.
Anonymous
June 04, 2010
This is great. thanks a lot fot this article regarding the <a href="www.cdpostershop.com/.../a>
Anonymous
February 09, 2011
if above does not help, then try this (it woeked for me in win xp) [Start] [Run] [Regedit] Registry Key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318} Value Data: [Delete All Value Data from UpperFilters and LowerFilters] Note: Do not delete the Key or the Multi-String Values. Delete only the data values. Exit Registry and Reboot
Anonymous
April 03, 2011
Compaq C751nr could not install the drivers one day for the DVD drive that had been working for two years. Fix It 50027.msi corrected the problem, but created a new problem - the wireless LAN will not work. The button that turns on / off the wireless feature stays red/orange. Pressing it toggles the description between off / disabled. Thanks for the "fix".
Anonymous
July 25, 2011
All answers are way too complicated over nothing. Download Microsoft Fit-it Centre from Microsoft and the program will scan, repair or upload missing parts in no time. Save the program on your hard drive for future problems. It work magic for my old Windows XP / SP3.
Anonymous
August 13, 2011
hey guys My disc driver is cannot be detected and the icon is disappeared from my computer and device manager, I have tried the above solution as listed for vista users but in the end, the programme said it could not detect any disc driver. I have also tried to solve through 'Editor Registry', there was not 'upper' and 'lower' filters to be deleted. So do u think u could help me to solve this problem
Anonymous
September 04, 2011
The comment has been removed
Anonymous
June 08, 2012
I can not copy dvd to a blank dvd, how i can download drivers for windows XP. and down load BIOS latest version.?
Anonymous
September 13, 2012
Didn't work. I have no filters listed and the DVD drives don't show up in the device manger.
Anonymous
October 24, 2012
i have same problem solution for problem
Anonymous
December 20, 2012
Why Does This Happen? The most likely cause of this problem is a fault with (or conflict between) different CD burning programs on your computer. Such programs often install their own software called ‘filters’ that should allow better integration with your drive. Unfortunately, as you install more CD burning programs you may end up with several of these filters which ‘compete’ with each other to access the drive at the same time, causing the drive to ‘lockup’ and not be recognized in Windows. This will continue until the offending filters are removed. How Do I Fix It? To remove the filters you need to edit the Windows registry. Note: after doing this you may have to reinstall your CD burning program (e.g. Nero or Roxio etc.) Warning: The registry is a very important database containing Windows configuration settings. Before editing it you should always create a new System Restore point in case you need to revert back to before the changes.

Hold down the Windows key on your keyboard and press the letter R to open the Run command
In the Run command type the word regedit and press OK to open the Registry Editor – you navigate down it by opening the folders and subfolders in the left panel (double click to open or click on the + sign to open subfolders and the – sign to close them)
Navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key by left clicking on it once.
On the right hand side right panel, right click on UpperFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
On the right hand side right panel, right click on LowerFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
Close the Registry Editor and restart your computer. Your CD/DVD drive should now be showing again in My Computer and other programs. How Do I Avoid This Problem In Future?
Don’t overload your computer with several CD burning programs. Choose one and stick to it e.g. Nero, Roxio, Itunes etc – the more such programs you have installed, the more likely they are to cause this type of problem.
Keep your CD burning software up to date – upgrade to a newer version when available to ensure better compatibility with Windows and other programs. Many of the problems we see are caused by software that is years old and has never been updated – even though updates are often free for registered users. for more info please visit: restonprime.blogspot.in

Anonymous
December 20, 2012
Why Does This Happen? The most likely cause of this problem is a fault with (or conflict between) different CD burning programs on your computer. Such programs often install their own software called ‘filters’ that should allow better integration with your drive. Unfortunately, as you install more CD burning programs you may end up with several of these filters which ‘compete’ with each other to access the drive at the same time, causing the drive to ‘lockup’ and not be recognized in Windows. This will continue until the offending filters are removed. How Do I Fix It? To remove the filters you need to edit the Windows registry. Note: after doing this you may have to reinstall your CD burning program (e.g. Nero or Roxio etc.) Warning: The registry is a very important database containing Windows configuration settings. Before editing it you should always create a new System Restore point in case you need to revert back to before the changes.

Hold down the Windows key on your keyboard and press the letter R to open the Run command
In the Run command type the word regedit and press OK to open the Registry Editor – you navigate down it by opening the folders and subfolders in the left panel (double click to open or click on the + sign to open subfolders and the – sign to close them)
Navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
Highlight this key by left clicking on it once.
On the right hand side right panel, right click on UpperFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
On the right hand side right panel, right click on LowerFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
Close the Registry Editor and restart your computer. Your CD/DVD drive should now be showing again in My Computer and other programs. How Do I Avoid This Problem In Future?
Don’t overload your computer with several CD burning programs. Choose one and stick to it e.g. Nero, Roxio, Itunes etc – the more such programs you have installed, the more likely they are to cause this type of problem.
Keep your CD burning software up to date – upgrade to a newer version when available to ensure better compatibility with Windows and other programs. Many of the problems we see are caused by software that is years old and has never been updated – even though updates are often free for registered users. for more info please visit: restonprime.blogspot.in

Anonymous
February 18, 2013
I saw this problem today, the DVD showed up in device manager, but not visible in windows explorer. I tried removed the upperfilters and lowerfilters, but still no DVD drive. I solved it by renameing the registry key SilentInstall to SilentInstall.bak and NoInstallClass to NoInstallClass.bak I then uninstalled the DVD drive from the device manager then right clicked on Computer and chose Scan For Hardware changes, it then re-installed the dvd drive properly and was then visible in windows explorer
Anonymous
February 18, 2013
further to my last reply, I found th NoInstallClass and SilentInstall registry keys in the same place as the upper and lower filters.
Anonymous
May 11, 2013
Lecteur de CD ou de DVD est manquant dans Windows XP ou Vista
Anonymous
August 03, 2013
The comment has been removed
Anonymous
August 05, 2013
it really worked. Thanks a ton!!!!!!!!!!!!!!!
Anonymous
November 04, 2013
Non funziona l'audio perchè c'è un conflitto. Non potete riparlo voi. Grazie
Anonymous
November 04, 2013
Non funziona il suono perchè c'è un conflitto. Io non riesco ad eliminare il conflitto. Potete farlo Voi. Grazie
Anonymous
April 16, 2014
The comment has been removed
Anonymous
April 21, 2014
Dis is the right commant

7) Uninstall & Reinstall any DVD/CD burning software
Anonymous
April 28, 2014
mang khaya moja koro
Anonymous
July 28, 2014
The comment has been removed
Anonymous
August 10, 2014
The comment has been removed
Anonymous
December 06, 2014
very informative thank you, guys if you still have trouble then you might try this post, cheers
http://itrepairguide.com/cddvd-rom-missing-from-my-computernot-recognised-by-windows/
Anonymous
February 10, 2015
The comment has been removed
Anonymous
March 23, 2015
what about window 7, how will solve this issue of not detecting my CD Rom
Anonymous
September 25, 2015
Thanks so much for the help. I followed your instructions and it went perfect. It works fine now. Thanks again

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CD drive or DVD drive is missing in Windows XP or Vista

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CD/DVD drive only reads DVD, not CDs?

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