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New diagnostic packages are now available for Office, SharePoint, Windows and IE. Use them for free on FICP.

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Fix it Center Pro (FICP) now has automated diagnostic packages available for multiple Office products, SharePoint, Internet Explorer and even more Windows Server diagnostics.

The following is a list of the diagnostic packages that are now available. You can try them out at: https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True

  • Diagnostic association (3.0) - SharePoint 2010 Performance Monitor Wizard
  • Directory Services PKI Interactive for Windows 7 and Windows Server 2008 R2
  • Exchange Server 2007-2010 Diagnostic
  • Internet Explorer Data Collector Diagnostic
  • Machine Memory Dump Collector Diagnostic
  • Microsoft Access Baseline Diagnostic
  • Microsoft Dynamics GP Web Service Setup and Configuration Diagnostic for Windows 7 and Windows Server 2008 R2
  • Microsoft Excel Baseline Diagnostic
  • Microsoft Infopath Baseline Diagnostic
  • Microsoft OneNote Baseline Diagnostic
  • Microsoft Outlook Baseline Diagnostic
  • Microsoft PowerPoint Baseline Diagnostic
  • Microsoft Publisher Baseline Diagnostic
  • Microsoft SharePoint Workspace Baseline Diagnostic
  • Microsoft Word Baseline Diagnostic
  • Office Communicator 2007 R2 and Lync 2010 Diagnostic
  • Office Robust Inventory Scan (ROIScan) Diagnostic
  • SharePoint Engineer Troubleshooting Helper (SETH) diagnostic tool 2522171
  • SharePoint Portal Server Report (SPSReport) 2007 diagnostic tool KB2597695
  • SharePoint Portal Server Report (SPSReport) 2010 Diagnostic
  • System Center Data Protection Manager 2010 Basic Diagnostic
  • Windows Directory Services Diagnostic
  • Windows FailoverCluster Diagnostic
  • Windows Networking Diagnostic
  • Windows Performance Diagnostic
  • Windows Printing Diagnostic
  • Windows Setup Diagnostic
  • Windows Volume License Activation Diagnostic
  • Windows Small Business Server 2011 Standard All-purpose data collection and analysis

This update greatly expands the capabilities of Fix it Center Pro to help customer's globally find solutions to known issues automatically.

Microsoft Customer Service and Support is continually adding new solutions to these diagnostic packages so that they detect new issues as they are identified.

If you are new to FICP, there is a short introductory video available on Microsoft Showcase at: https://www.microsoft.com/en-us/showcase/details.aspx?uuid=d744d3a1-214b-446c-a773-f4d6a93c8df2

Comments

  • Anonymous
    January 01, 2003
    Steve,I am obviously a little slow of the mark, but I have only just discovered the 'Fix it Center Pro' web service. This looks to be amazing, but when I follow the links above I am taken to a 'Support Diagnostics' page which has the diagnostic packages that you mention, but I do not seem to be able to access the 'Microsoft Fixit Center Pro' site.Also when I log in and run one of the diagnostic packages I am able to see it and select the uploaded 'Session Name'. However, the only option is 'Edit session name' and the 'Diagnostic Results' is blank (i.e. can not be expanded). This is despite there been a reproducible crash error.Aside from this the FixIT Center Pro console site does not seem to be accessible.Thank you.Tom Ward
  • Anonymous
    January 01, 2003
    I'm facing the same issue. Couldn't get help from the forum either. http://goo.gl/vsXHKk