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Entity specific ribbon does not render in Outlook client when selecting sub-grid in the dashboard

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When selecting a record in CRM 2011 within a dashboard in the Outlook client, the ribbon does not change to the entity related ribbon like it does in IE client.

 

This is a known limitation of the Outlook Client for Dynamics CRM 2011

Workaround

Add the following Sub-area node to the sitemap.

<SubArea Id="custom_dashboards2" Icon="/_imgs/area/18_home.gif" Url="/main.aspx" Client=”Outlook” />

 

In order to show Dashboards, on directly navigating to this folder, the user has to set Dashboards as the landing page. Otherwise the user has to first navigate to Dashboards, using site navigation with in frame.

 

Best Regards

Dynamics CRM Team

Comments

  • Anonymous
    December 21, 2011
    The comment has been removed

  • Anonymous
    April 11, 2013
    The comment has been removed

  • Anonymous
    September 09, 2013
    hi, this workaround shows basic ribbon from which i can create all activities and stuff. Is it possible to show ribbon specific to focused subgrid? Thanks

  • Anonymous
    January 26, 2014
    Hi Danny, Is it something officially documented in KB or documentation? Thanks, Eryk